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@omfax.co.uk
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Paul Ancill is listed as Customer Services Consultant at Omfax Systems Ltd at Omfax Systems Ltd, a company with 9 employees, based in Greater Bournemouth Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at omfax.co.uk and a matched LinkedIn profile for Paul Ancill.
Paul Ancill previously worked as Customer Services Consultant at Omfax Systems Ltd and Digital Services Manager at Stonewater. Paul Ancill studied at Clarendon School.
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AeroLeads found 1 current-domain work email signal for Paul Ancill. Compare company email patterns before reaching out.
Passionate about improving customer service with the support of data & technology.
Listed skills include Digital Services, Customer Service, Social Housing, Affordable Housing, and 15 others.
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Poole, England, United Kingdom
Omfax provide market leading software to diagnose any property repair or housing enquiry. Our Keyfax Diagnostics tool can be used by contact centre staff or online via a website or customer portal.My role is to help Omfax customers get the most out of Keyfax to help deliver their front-line services. Keyfax can help your company: - increase first contact.
Bournemouth, United Kingdom
- Managed a centralised support team who provided expertise on digital transformation projects serving over 70,000 residents.- Built and maintained Call Centre scripts to enable advisors to resolve 85% of 1000+ daily inbound calls at first point of contact.- Helped implement a resident reward scheme resulting in an 8% increase in customers moving to Gold.
Bournemouth, United Kingdom
- Completed projects to improve the service delivery to customers, contractors and colleagues. - Reduced condensation and mould inspections by 93% within 6 months.- Reduced technical inspection referrals by 65% within 6 months.- Reduced repairs budget on communal repairs by £1,500 over 6 months. - Increased debt collection by 5% by streamlining the.
Bournemouth, United Kingdom
- Managed a small team of call handlers to ensure inbound calls were answered within 20 seconds and 85% resolved at first point of contact.- Managed content management system for the customer portal.- Monitored performance to ensure the departments KPI's were met and where possible exceeded.- Provided statistical analysis and reporting of customer contact.
Bournemouth, United Kingdom
- Answered inbound calls on complex housing enquiries within 20 seconds and 90% quality assurance.- Trained and on-boarded new employees to the department on all aspects of their role.
Bournemouth, United Kingdom
- Provided full administration support to a Housing Management Team.- Answered a high volume of calls within set target times. - Managed and arranged collection of former tenant debts.
Bournemouth, United Kingdom
- Created and amended transport contracts to enable continental shipping of goods across Europe.- Trained new employees to the Operations Team on how to use in-house software.- Carried out general administration duties to ensure enquiries were resolved within agreed targets.
Other employees you can reach at omfax.co.uk. View company contacts for 9 employees →
Trevor Helps
Colleague at Omfax Systems Ltd
United Kingdom, United Kingdom
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JP
Jim Perren
Colleague at Omfax Systems Ltd
Poole, England, United Kingdom, United Kingdom
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BK
Bethany Keneford
Colleague at Omfax Systems Ltd
Poole, England, United Kingdom, United Kingdom
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RR
Ryan Ryantb
Colleague at Omfax Systems Ltd
Bucklow Hill, England, United Kingdom, United Kingdom
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PG
Peter Graddon
Colleague at Omfax Systems Ltd
Greater Oxford Area, United Kingdom
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TH
Tina Hillman
Colleague at Omfax Systems Ltd
Bicester, England, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Paul Ancill works for Omfax Systems Ltd.
Paul Ancill is listed as Customer Services Consultant at Omfax Systems Ltd at Omfax Systems Ltd.
AeroLeads has found 1 work email signal at @omfax.co.uk for Paul Ancill at Omfax Systems Ltd.
Paul Ancill is based in Greater Bournemouth Area, United Kingdom, United Kingdom while working with Omfax Systems Ltd.
Paul Ancill has worked for Omfax Systems Ltd, Stonewater, Raglan Housing, and P&O Gbe Logistics.
Paul Ancill's colleagues at Omfax Systems Ltd include Trevor Helps, Jim Perren, Bethany Keneford, Ryan Ryantb, and Peter Graddon.
You can use AeroLeads to view verified contact signals for Paul Ancill at Omfax Systems Ltd, including work email, phone, and LinkedIn data when available.
Paul Ancill studied at Clarendon School.
Paul Ancill is listed with skills including Digital Services, Customer Service, Social Housing, Affordable Housing, Contact Center Management, Contact Center Technology, Omfax Scripting, and Qlikview.
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