• Oversaw a book of 100+ SMB accounts ($6M in ARR).• Created and maintained mutual customer success plans centered on clients' business goals, exceeding 2024 Q2 expansion quota by 23%.• Analyzed product health data to mitigate risk, reducing costs by $150K in Q2 2024.• Owned the entire renewal process by demonstrating ROI, collaborating internally on terms and spearheading negotiations.• Collaborated with cross-functional teams including Sales and Marketing to create strategic account plans for key accounts focused on revenue growth.• Led data-driven quarterly business reviews with key stakeholders and decision-makers to report on progress to date, collect feedback, and update success plans.• Served as the voice of the customer, facilitating product feedback to internal teams.

• Managed 30 SMB prospective accounts; 167% revenue target attainment vs. team average at 72% in Q4 2023.• Increased client engagement by 10% by developing a client engagement playbook, adopted by the entire pre-sales team.• Led ~10 presentations monthly for decision makers in Marketing, conducting deep discovery into their business needs and providing tailored solutions.

• Built automated testing for a $30M revenue Enterprise client's MVP reporting app in the transportation industry.• Conducted group training and ongoing mentorship for new QA hires to meet high-stakes business requirements.• Resolved 60% of technical escalations and established a standardized testing process adopted by Software Engineer and QA teams within 2 weeks.• Engaged in technical and business requirement discussions with cross-functional teams and internal stakeholders daily.

• Managed 80 SMB and Mid-Market prospective accounts; closed $770K in new ARR (22% higher than the team average).• 91% client retention average (vs. team average of 85%) by collaborating with CSMs (account hand-offs & strategic account plans).• 12% quarterly revenue growth by running software demos and discovery calls for ~10 decision-makers.• Drove adoption of a lead enablement tool (Seamless.AI) through end-user training and acting as Subject matter Expert; ultimately adopted by the entire US sales team.• Increased engagement for prospective accounts by 2x by analyzing data on SalesLoft and developing a standardized email campaign.• 125% opportunities quota attainment through consultative discussions (cold calls & emails).

• Managed 125 SMB client accounts representing $2.5M in ARR (92% client retention vs. 87% team average).• Exceeded expansion revenue goal by 23% in 2019 ($500K+) by identifying upsell and cross-sell opportunities.• Led 5 onboardings and consultative discussions with customers monthly, resulting in an 8% decrease in churn.• Provided product feedback and customer insights to internal Sales leadership.• Conducted business reviews quarterly encompassing KPIs, client wins, and tailored solutions.

• Onboarded 10 colleagues to adopt Salesforce, Excel, and Power BI.• Enabled 200+ internal employees by creating and implementing new Salesforce workflows.• Addressed technical requests and issues for internal US sales teams daily through collaboration with Salesforce Developers and Architects.• Built and maintained SFDC reports and dashboards weekly on KPIs for the entire US sales teams and leadership.