Paul Doyle

Paul Doyle Email and Phone Number

Executive in Transformation, Execution, Governance, Risk Management, Remediation and Assurance
Paul Doyle's Location
Greater Sydney Area, Australia
Paul Doyle's Contact Details

Paul Doyle personal email

n/a
About Paul Doyle

Deep experience with:- PMO, governance, strategic planning, program execution, and complex stakeholder management.- Risk Management and Regulatory Change- Independent Expert and Independent Assurance Expert execution.- Large scale remediation across people, process, data and technology.- Global Programs defining and executing change in Risk, Regulatory, Compliance, and Cultural change- Complex Business Transformation and Organisational Change in Financial Services sector including Credit Risk, Retail Lending, Retail Banking, Business Banking, Investment Banking, Operating Models, Offshoring and Outsourcing, Customer Service and Operations, and Contact Centres.

Paul Doyle's Current Company Details

Executive in Transformation, Execution, Governance, Risk Management, Remediation and Assurance
Paul Doyle Work Experience Details
  • Bdo In Australia
    Partner
    Bdo In Australia Feb 2020 - Jun 2024
    Sydney, New South Wales, Australia
    Senior leader for client service, governance and growth execution in the Financial Services sector focused on Audit and Assurance and Digital Transformation.
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  • Hamel Group
    Program Management Consultant
    Hamel Group May 2017 - Dec 2019
    Sydney, Australia
    Hamel Group is a specialist, privately owned, Australian-based organisation providing senior consultants to manage large and complex projects for various industries including aviation, infrastructure, government, telecommunications and finance.
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  • N/A
    Career Break - Family Care
    N/A Dec 2016 - Apr 2017
  • Macquarie Group
    Interim Chief Operating Officer - Property Iq
    Macquarie Group Jun 2016 - Nov 2016
    Sydney, Australia
    Engaged on an interim basis to lead and optimise the operations including agile product development, client onboarding and support services, and manage multiple vendors across geographies. Winner of the Australian Business Banking Award for Product and Service Innovation 2016.
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  • Macquarie Group
    Program Director
    Macquarie Group Nov 2014 - Jun 2016
    Sydney, Australia
    Program Director for a Global Credit Risk Program to enhance the operating model, to effect cultural change and improve capability, improve risk management, unlock productivity and increase efficiencyDelivered to an ambitious timeframe the first phase of a strategic initiative to deliver to market the new commercial originations and broker network, Kubio. Completed comprehensive due diligence of entities that were selected as founding partners and for acquisition
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  • Isapien Pty Ltd
    Director
    Isapien Pty Ltd Jun 2010 - Nov 2014
    Sydney, Australia
    Co-founded an innovative digital agency as a founding resident at Sydney's largest non-profit co-working space, Fishburners. Focused on delivering innovative mobile applications and social media campaigns to drive growth and customer engagement for Tier 1 clients.
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  • Perpetual Limited
    Senior Program Manager - Transformation Target Operating Model
    Perpetual Limited Oct 2013 - Mar 2014
    Sydney, Australia
    Delivered on-time a new Target Operating Model to enable the seamless transition of core business services to outsourced and offshore partners. Required alignment with complex contractual obligations and ITIL aligned managed IT services.
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  • Commonwealth Bank
    Senior Program Manager - Portfolio Delivery
    Commonwealth Bank Jul 2012 - Aug 2013
    Sydney, Australia
    Led the global program delivery and change team for the complex US Foreign Account Tax Compliance Act (FATCA) Program across all brands and 15 countries. Led procurement of a Tier 1 consultancy for global delivery services in 15 countries.Rapidly delivered the ePayments Program for the Group, the code of practice that governs electronic payments. Significantly improved the customer experience and achieved full compliance.
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  • Westpac
    Program Director - Group Projects
    Westpac 2006 - 2010
    Sydney, Australia
    Customer Identity Remediation Program - Improved customer ID verification and remediated compliance breaches with a great customer experience.Customer Data Consolidation - Led the IT Feasibility and Project Definition for enterprise data management capability to improve customer analytics and satisfy regulatory change.Major Regulatory Change - Led and mobilised the program, business cases and secured funding for the most significant regulatory reforms including Unfair Contract Terms, Privacy, PPSR and NCCP.Prior roles:Senior Project Manager | Mortgage Transformation | Originations & Servicing; Principal Business Architect | Enterprise Project Practice Group
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  • St.George Bank
    Senior Project Manager - Operations Transformation
    St.George Bank 2003 - 2006
    Sydney, Australia
    Lending Operations Transformation - Built the business case, improved originations SLA performance by 50%, and led the strategy development of a multi-site back office restructure.Contact Centre Transformation - Multi-site transformation initiative to improve service delivery and staff productivity performance.Wealth Management Performance Review - Primarily focused on improving service delivery performance and identifying opportunities for productivity uplift.
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  • Amp
    Contact Centre Operations Manager - Amp Direct
    Amp May 2001 - Nov 2002
    Sydney, New South Wales, Australia
    Established and led the new contact centre for AMP Direct
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  • Westfield
    Customer Service Leader - Westfield Internet Shoppingtown
    Westfield May 2000 - May 2001
    Sydney, New South Wales, Australia
    Built the digital service channels for the Westfield Internet Shoppingtown.
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  • Austar Entertainment
    National Telemarketing Sales Manager
    Austar Entertainment May 1996 - May 2000
    Gold Coast, Queensland, Australia
    Established and grew the inbound and outbound sales functions and accountable for 60%+ of subscriber growth.

Paul Doyle Skills

Stakeholder Management Business Transformation Project Delivery Change Management Financial Services Project Portfolio Management Business Process Improvement Project Management Portfolio Management Program Management Pmo Business Process Business Requirements Strategy Governance Vendor Management Risk Management Leadership Business Analysis Banking Management Crm Consulting Business Strategy Project Management Office Strageic Planning

Frequently Asked Questions about Paul Doyle

What is Paul Doyle's role at the current company?

Paul Doyle's current role is Executive in Transformation, Execution, Governance, Risk Management, Remediation and Assurance.

What is Paul Doyle's email address?

Paul Doyle's email address is pd****@****ond.com

What skills is Paul Doyle known for?

Paul Doyle has skills like Stakeholder Management, Business Transformation, Project Delivery, Change Management, Financial Services, Project Portfolio Management, Business Process Improvement, Project Management, Portfolio Management, Program Management, Pmo, Business Process.

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