Stephen Paul Dichoso Email & Phone Number

Philippines

Philippines

Bicol Region, Philippines

Region Xi - Davao, Philippines

Assisted the President/CEO of multiple family owned companies with ventures in agriculture, manufacturing, hydropower, solar power, and real estate.

Avenue Plaza Hotel, Magsaysay Ave., Naga City, Camarines Sur, Philippines

• Reports to the Owner/President/General Manager of the hotel. • Steers project teams composed of Division and Department Managers through project conceptualization, administration, and execution stages. • Organizes value enhancing managerial training and development programs. • Analyzes needs for process improvements. • Creates, Monitors and ensures compliance of process improvement practices and policies. • Troubleshoots top level issues and concerns. • Administers projects for revenue generation, cost reduction, service quality, business process improvement, brand management, and organization development to accomplish annual top to bottom line targets. • Monitors team progress on project implementation.• Represents the President and General Manager in selected external meetings and conferences.• Initiated and implemented the hotel's Executive on Duty program, which increased management's effectiveness in handling night time customer issues, without additional manpower expense. • Initiated, formed, and implemented the hotel's Management Committee meetings wherein division and selected department managers are included to analyse and decide on top management issues and concerns in a collaborative manner, and are updated on the state of the company in terms of revenue, cost, and service quality on a weekly to bi-monthly basis.

Avenue Plaza Hotel, Magsaysay Ave., Naga City, Camarines Sur, Philippines

• Re-organized the hotel's sales and marketing departments and manpower to form a more efficiently coordinated and collaborative revenue generating workforce.• Directs the company’s sales and marketing manpower and budget efforts to improve topline figures of the hotel’s revenue centers.• Leads four departments – Sales and Business Development, Reservations, Events Management, and Marketing• Plans monthly business development strategies and tactical executions to drive revenue improvements • Develops protocols for revenue improvement which involve operations and finance departments• Responsible for brand development through multimedia channels• Oversees revenue touchpoint management including on-site, telephone, email, online, traditional travel agency, key accounts, and online travel agencies• Trains key accounts personnel to improve tactical advantage over competitors and customer satisfaction standards

Avenue Plaza Hotel, Magsaysay Ave., Naga City, Camarines Sur, Philippines

• Consecutively handled two hotel departments – Sales and Business Development and Reservations• Improved the hotel’s sales process to generate new accounts and revive lost accounts• Reinstated client contact to improve account performance• Executed business development plans • Responsible for educating the hotel team about revenue center performance and strategies• Supervised the daily reservations processes of a team• Launched process improvement tactical projects that resulted to efficient reservations

Avenue Plaza Hotel, Magsaysay Ave., Naga City, Camarines Sur, Philippines

• Developed and executed the hotel’s marketing plans across multimedia channels• Crafted promotions to generate income across various revenue centers• Managed hotel brand events to generate incremental revenue while improving brand recall• Analyzed revenue performance per market segment in preparation for strategic planning

Sm City Naga, Naga City, Camarines Sur, Philippines

• Performs Marketing Manager’s administrative and supervisory tasks • Attends corporate and branch level meetings and assemblies as branch department representative• Coordinated with Government Agencies in the Regional, Provincial, and City levels as branch department head for all marketing related events• Initiated local market research and monitored department’s financial statements • Managed mall wide advertising, promotions, and events of SM City Naga• Drafted business analysis reports and provided recommendations that have been implemented• Negotiated with corporate clients for partnerships or sponsorships• Wrote marketing copy for promotional materials which have attracted key clientele • Conceptualized marketing strategies which have successfully achieved marketing objectives• Acted as company representative for TV and Radio news interviews

Management Development Program, Business, Management, Marketing, And Related Support Services

Bachelor Of Arts (Ba), Communication, General

Bachelor Of Engineering (Beng), Electrical, Electronics And Communications Engineering