Paul Bains Email & Phone Number

Waihi, Waikato, New Zealand

Setting up, maintaining and removal of POS in New World and Pac'n SaveSetting up Apple displays for new products

Waihi, Waikato, New Zealand

Designing and making wooden toys to help drive kids imaginative play, just like a young Kea

Hamilton City, Waikato, New Zealand

Founder of New Zealand Sport Radio where we give all sports a platformOur values are:- Knowledge: we only talk about sports we know- Respect: the sport, the athletes and the supporters (no clickbait titles)- Integrity: all our opinions are real opinions not to get a reaction

Rugby chat shows, opinion and predictions across written, video and audio media. Starting in 2019 Rugby Events.Website: www.DrivingMaul.comYouTube DrivingMaul (home of #RugbyChat) www.YouTube.com/c/DrivingMaulYouTube All Blacks Edition www.youtube.com/channel/UC4rvND9k57w7lYxEguFUyQgPodcast itunes.apple.com/nz/podcast/rugbychat/id1255749634?mt=2Patreon www.patreon.com/DrivingMaul

Waihi, Waikato, New Zealand

Voting Place Manager, led a team of up to 6 people to:- Ensure the integrity of the voting process- Help the public to vote- Work with the venue during the 2 weeks temporary setup- Work with political representatives to make sure they acted within the electoral law

Waihi, Waikato, New Zealand

Working for Stats NZ through PersolKelly:- I to interacted & engaged understand people from a diverse range of cultures, age groups and socio-economic backgrounds in order to encourage and assist people to complete the Census- The work involved checking and updating information, and delivering and collecting census material to and from households across the local community- I was required to use hand-held technology and software applications, maintain data security and ensure accurate record keeping of activities

Waihi, Waikato, New Zealand

Hamilton, Waikato, New Zealand

Advanced Voting Place Manager, led a team of up to 16 people to:- Ensure the integrity of the voting process- Help the public to vote- Work with the venue during the 2 weeks temporary setup- Work with political representatives to make sure they acted within the electoral lawOfficial Count Table Lead, led team of 6 people to:- Ensure that the official count of both the Parliamentary Election and Referendums was carried out accurately

Hamilton, New Zealand

Auckland, New Zealand

UberX Ride Share DriverUberEATS Delivery DriverIt's amazing the interesting people you meet and lessons you learn when you do something totally different.

Auckland, New Zealand

Advanced Voting Place Manager, led a team of 3 people to:- Ensure the integrity of the voting process- Help the public to vote- Work with the venue during the 2 weeks temporary setup- Work with political representatives to make sure they acted within the electoral lawDual Votes Scrutiny Team Lead, led team of 2 people to:- Investigate all apparent dual votes for the electorate- Upload records of who had voted- Extracted ineligible votes both from dual vote investigation and post writ changes

Auckland, New Zealand

Client: Sky TelevisionDuration: September 2015 ‒ July 2016Role: Technical Delivery Manager in ICT- Led the project to implement a new Citrix environment working with vendors, internal ICT teams and the business. Drove the procurement and installation of hardware, migration, testing and rollout of the accounts application to run on the environment.- Led the project to implement a new Unified Comms system across all Sky TV sites including the contact center and broadcast teams. This included dealing with multiple vendors, internal ICT teams and the business. Drove the procurement and installation of hardware, migration, testing and rollout of the phone systems.- Drove small works and BAU ICT initiatives including the migration and upgrading of database systems.- Provided ICT representation, input and coordination on cross departmental projects such as the outsourcing of the service desk and major application upgrades.Client: PwC New ZealandDuration: March 2015 ‒ August 2015Role: Application Project Manager- Worked with the portfolio manager and key stakeholders to produce the project initiation documentation including defining the scope, effort, budget, dependencies and interested parties.- Drove the project planning to ensure that the scope was met within the expected timelines.- Tracked the project execution against the plan and managed the communications of progress to the users, superusers and key stakeholders including running the steering committee.- Stepped in to carry out roles that were not resourced, including the test manager, communications manager and business analyst roles. This included defining test plans and scripts, communication plans and sending out comms, running and documenting requirement workshops and defining, documenting and running release weekends.

Singapore

- Analyzed the current practices, defined, documented and rolled out new standardized processes across 3 departments that improved transparency and accountability there by reducing risk of recurrence of outages.- Governance, oversight and continual service improvement for the incident, problem and change processes for Asia.- Asia representative for IT on global committees for incident, problem and change processes.- Drove the cross IT departmental problem management process for all Asia critical outages, ensuring that the cause and contributing factors are captured and fixed stopping recurrence in the future.- Led a team of Vendor Problem Managers to ensure all non-critical problems follow the global process and best practices.- Change Lead for the move to Activity Based Working and Virtual PCs. Project executed on time with no impact on the support of the business during the cultural, logistical and technical move.Industry Qualifications:ITIL Foundation, ITIL Intermediate Service Operation & ITIL Intermediate CSI

Singapore

- Program managed the communication of and coverage for major IT events including DR tests, QMW and power downs for application IT across Asia. Leading a virtual team to ensure the environment was ready for the business Monday morning.- Collaborated with counterparts in New York, London and Zurich to produce a gap analysis on the global process define best practice and ensure successful implementation.- Devised and drove the employee engagement program in Asia and Asia representative on the global Human Capital Council.- Ambassador for ITIL, PM, Reporting and Services teams with in the Chief Operating Officer area that originated out of Zurich and NY, including local HR leadership for the Asia regional teams.

Hong Kong

- Drove the overall departmental budget process for Asia, reported to both the global departmental lead in New York and regional divisional lead in Asia, kept track of and reconciled iterations of the budget along with tracking of subsequent actuals.- Provided monthly reports globally and regionally, as well as ad-hoc information for presentations to the business. Worked with Project Managers to ensure timely, relevant and complete project reporting.- Monitored global compliance reports on Disaster Recovery (DR), Project Reporting, Release Management and Time Reporting and drove remediation programs to ensure compliance.- Co-ordinated the departmental compensation process in Asia, working with the department head to divide up the pool to Regional Managers, collated results and submitted centrally New York. - Program managed the Asia Resiliency Program, working with front to back teams on process flow definition, volume and throughput evaluations and forecasts including getting business sign-off.

Singapore

Same role as the above role in Hong Kong

Singapore

- IT point of contact for Globalisation PMO, coordinated the communication between control functions (Compliance, Operations Risk, etc) and Business Management as well as handled ad hoc queries.- Provided monthly reports to both IT Leadership Team and Globalization PMO on the progress and future pipeline of IT globalisation.- Worked with facilities to ensure that infrastructure was in place for forecasted growth.- Assisted the IT COO with reports on ad-hoc basis.

Singapore

- Co-ordinated the Operations redeployment program of 120 roles from London to Singapore, managing the relationship between project managers and HR, IT, BCG, ORMG, Infrastructure and Tax.- Interfaced with the MAS for grant applications.- Produced status and metrics on weekly and monthly basis for all relevant parties including the Executive Board.- Produced a project “tool kit” to provide project managers with best practice and a structure around key project steps.- Managed and resolved program level issues.

London, United Kingdom

On Settlement Instruction Renovation (SIRen) project which was a global renovation project in Operations.- Project Management of major releases as well as owning the testing (compliance with project guidelines) and GUI (consistent look and feel) sections of the project.- Business Analysis of the users requirement, peer reviews of requirements and issue investigation/solution sometimes in partnership with IT.- Tested (Integration, Regression and UAT), developed the teams testing methodology. Managed the execution of both major and incremental releases.- Managed the support process for 100+ global users and chaired the international user group forum.- Prepared systems and procedural training for end-users. Trained end-users individually and in groups, both remotely and onsite.- Managed Summer Interns during their 10-week assignments. Helping them to understand the business as well as developing their personal skills.Industry Qualifications:Investment Administration Qualification

London, United Kingdom

Same as the above Manager role at Morgan Stanley

Leatherhead, United Kingdom

- Project Management- Analysis- Systems Set-up/Development- Testing (Unit, System, Regression and Beta)- Support (Production and Development)- Coaching/Training- Monitoring Production- Sales Support- Documentation

Cambridge, United Kingdom

- Intra and inter (BT, OFTEL and industry working groups) company contact point for technical and business directory information issues- Prepared and executed systems and procedural training on the Service Management System for end-users.- Monitoring of 3 linked systems for both data and system issues and actioning solutions.- Business Analysis of System Specifications for the business.- System User Acceptance Testing including the production and execution of test scripts- Production and implementation of Procedures- Departmental representative in project teams and project management- Company purchaser and quality controller of phone directories

Bsc Hons, Biological Sciences

Education record