Paul Ferreira Email & Phone Number

Wilmington, Nc, Us

Wilmington, Nc, Us

Wilmington, North Carolina, United States

Assist admins in building, configuring, and automating technology solutions to deliver business value. Other responsibilities include working on initiatives and projects to help grow/improve the organization’s Salesforce environment. Develop an understanding of Salesforce organizational relationships, including user validation and user management. Use of analytical, problem solving, integration and sometimes even coding and scripting skills to design and implement systems and cloud solutions that streamline nCino's business processes. Develop an understanding of data management - in addition to managing the users in the Salesforce team and will manage all the data stored on the platform.

Wilmington, North Carolina, United States

• Evaluate client technology issues through strong problem identification and troubleshooting • Produce comprehensive written reports detailing client incidents using a ticket tracking system• Check out hardware to all faculty, staff, and students• Communicate with Clients via an online chat system

New York, United States

Handled and managed customer service inquiries over the phone, email, live chat, and text messages.Received training on the Shopify platform and learned how to process orders, upload new product lines, customize website, and manage marketing tools.Learned to create, manage, and adjust active marketing campaigns on Google Ads, and reported findings to the Account Manager.Interacted and communicated efficiently with vendors to ensure smooth fulfillment of orders for customers.