Paul Holroyd Email & Phone Number

Webster, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

-Drafted or modified subpoenas, motions, and affidavits and exhibit lists and other court documents in Word for attorney approval before e-filing and serving on required parties.-Managed case files by calendaring due dates in Outlook, organizing digital files using Dropbox, maintaining physical document folder, and communicating with clients via phone and email.-Assisted attorney with legal research to verify required elements of legal documents and local court procedures and rules to ensure filings were complete and accepted.

Houston, Texas Area

- Quality control all applications and documents to be dispersed and submitted to local consulates/agencies.- Manifest, track, and document all applications out for submission and in progress in Houston area.- Organize and dispatch deliveries to Houston area clients with in house couriers and third parties.- Manage communication between consulate representatives, consulates, and outsourcing agencies and VIP office personnel. - Manage team of in house representatives.- Proof and prepare submissions for Houston area consulates and offices.- Provide excellent customer service and build relationships with clients.

- Managed store operations through scheduling, deployment, and defining responsibilities.- Pursued, interviewed, hired, and trained high quality team members.- Continuously coached and encouraged all levels of team to meet daily and operational goals.- Understood and met customer’s needs, built relationships and exceeded customer’s expectations.- Controlled store finances, drove bottom line margin increases and controlled expenses.- Managed high turnover inventory, included all team members in inventory management.- Increased top line sales by an average of 36% YOY growth by third quarter at store.- Maintained strict store appearance and cleanliness standards.- Cultivated a culture of customer interaction and customer loyalty.- Represented the principles and policies of Starbucks to the public, employees, and local officials.- Ensured store was a safe and comfortable work environment.- Implemented available tools to develop staff and encourage their advancement within the organization.- Demonstrated on a regular basis best practices, spent time daily on floor interacting with staff and customers.- Spearheaded community involvement with product offerings and volunteer hours.- Actively solved problems as they emerged, created a problem solving plan for team to follow.