Paul Highton Email & Phone Number

Waterloo, Ontario

Waterloo, ON

Worked with Business Stakeholders to break down business problems and eventually determine relevant solutions.Worked with stakeholders to gather requirements and compile those requirements into Documentation which could then be approved and supplied to the software developers to provide a solution. Worked to compile testing strategies and engage the.

Waterloo

I investigate problems with BlackBerry Handheld products as well as their interaction with Apple Computers and its software.I collate call and case data to identify and track ongoing and historic issues and use this data to provide coaching and feedback to Tier Two agents.I create Knowledgebase Articles and Training Documentation to assist Tier Two Agents.

Investigation of customer problems with BlackBerry Products and gathering information for bugs and problems to be raised to the Development team.Handling escalated issues from Telecomms Carriers.

I provided assistance in resolving problems that Carrier Partner customers have with BlackBerry hardware and software. I worked mainly with Desktop and Handheld cases with some additional work on BlackBerry Internet Service and BlackBerry Enterprise Server I worked with a range of Operating Systems including Mac OSX and various Windows OS's. I worked on.

I provided assistance in resolving problems that clients (generally small-medium businesses) had with hardware and software issues.I took part in the planning and delivery of Customer Projects. Post completion I liaised with clients to ensure needs had been met.

I would provide assistance in resolving problems that clients (generally small- medium businesses) had with hardware and software issues. I would use remote tools to maintain Server and workstation systems and provide day-to-day administrative functions for some business computers. I would also take part in the planning of projects and liaise with clients.

I provided assistance in resolving problems that residential customer had with their internet connections and mail server problems.

Provided Desktop Support to Administrative staff as well as providing training in using Microsoft Office Products and bespoke records management software.Worked as a Court Clerk to High Court and County Judiciary. Taking Notes, liaising with legal Counsel to arrange court hearings.

Provided Legal Advice to suspects in Criminal cases. Drafted Witness Statements. Drafted legal arguments for approval by Counsel. Instructed Counsel on behalf of clients.