Pauliina Pulli Email & Phone Number

Helsinki, Fi

Helsinki, Uusimaa, Finland

-group trips for domestic and foreign groups-corporate and consumer customers, travel agencies-CRM, sales system, GenesysCloud, Outlook, Teams etc.-offers, pricing, phone service, communication with different stakeholders

Helsinki Metropolitan Area

Helsinki, Uusimaa, Finland | Tampere | Hämeenlinna

Riihimäki, Southern Finland, Finland

Specialized in customer feedback and compensation claims (e.g. delay compensations and compensation + extra costs, car- and personal injuries, GDPR privacy requests and operational support. Local-, long-distance- and international transport).

Specialized in customer feedback and compensation claims. Social media channels (Facebook, Twitter, Instagram and Chat) were also part of our service. Service languages Finnish, Swedish and English.

Customer service by phone in the contact center: train ticket bookings and purchases, timetable and train ticket price inquiries, ticket changes and cancellations and online and mobile shop support (in Finnish, Swedish and English).

The sale of professional magazines and various publications to companies, the replacement of the sales manager, the reporting of results and the responsibility of the unit, where appropriate.

Telephony work in own and customer companies, customer invoicing enquiries, maintenance of customer register and websites and intranet pages, number service, taxi center and DNA service.

Telephone interview (surveys) and customer advice at the customer service center and in the service of owner communities.

Mobile billing advice by phone and office tasks.

Information Technology

Vocational Qualification In Business And Administration, Marketing

Secondary School Graduate