Paulo Caetano Email & Phone Number

Lisbon, Portugal

Boston, Massachusetts, Us

Revolutionizing the future of enterprise-wide digital technology using low-code @ OutSystems.Senior Director of Digital Technology & Data leading and assuring the Data & Operations of OutSystems' world-wide exploding digital assets managing the following streamlined and platform integrated processes:-test & quality assurance-continuous delivery & deployment-full stack support-network, security, system, database & cloud admin-monitor & operation-operational intelligence & reporting-compliance-service desk-data & analytics-service management-digital workplacemain responsibilities:-Full direct digital technology P&L accountability-Assure the transformation of the data, quality, servicedesk & operation practices and operating model-Participation in the operation of technology assets to OutSystems' business ecosystem-Assure the best quality of services of the technology assets-Assure the best OutSystems' business ecosystem relationship & opportunity development;-Develop and maintain strong relationships with OutSystems' business ecosystem-Assign, recruit and support career development of team members;-Manage to develop team’s capabilities and expertise according to market trends evolution line and OutSystems' ecosystem needs-Revolutionize OutSystems' products continuous challenging its agility, quality, feature and business support extensivenesskey challenges: streamlined development & operation, extreme agility @ scale , quality excellence @ speed, service reliability excellence @ global, operations management innovation, operational intelligence, revolutionize the future of enterprise-wide IT management using OutSystems' low-code platformskills applied: technology strategy, innovation, cloud operation, service management quality, data analytics, digital transformation

Boston, Massachusetts, Us

Revolutionising the future of enterprise-wide digital technology using low-code @ OutSystems. Director of Digital Technology & Data leading and assuring the Delivery & Operations of OutSystems' world-wide exploding digital assets managing the following streamlined and platform integrated processes: -design-develop-test & quality assurance-continuous delivery & deployment-full stack support-network, security, system, database & cloud admin-monitor & operation-operational intelligence & reporting-innovation-enterprise architecture-it governance-compliance-quality assurance -business continuity-service desk- enterprise integration - data & analyticsmain responsibilities:-Full direct digital technology P&L accountability-Assure the transformation of the data, delivery, integration & operation practices. operating model and enterprise architecture.-Participation in the delivery & operation of technology assets to OutSystems' business ecosystem-Assure the best quality of services of the technology assets -Assure the best OutSytems' business ecosystem relationship & opportunity development;-Develop and maintain strong relationships with OutSystems' business ecosystem-Assign, recruit and support career development of team members;-Manage to develop team’s capabilities and expertise according to market trends evolution line and OutSystems' ecosystem needs-Revolutionise OutSystems' products continuous challenging its agility, quality, feature and business support extensiveness key challenges: streamlined development & operation, extreme delivery agility @ scale , quality excellence @ speed, service reliability excellence @ global, agile enterprise architecture assurance, operations management innovation, operational intelligence, revolutionise the future of enterprise-wide IT management using OutSystems' low-code platform skills applied: technology strategy, innovation, delivery, operation, quality, data analytics, digital transformation

Boston, Massachusetts, Us

Revolutionising the future of enterprise-wide digital technology using low-code @ OutSystems. Director of Digital Technology leading and assuring the Delivery & Operations of OutSystems' world-wide exploding digital assets managing the following streamlined and platform integrated processes: -design-develop-test & quality assurance-release management-continuous delivery & deployment-full stack support-cloud admin-database & big data admin-system admin-network & security admin-monitor & operation-operational intelligence & reporting-innovation-enterprise architecture-it governance-technology security-compliance-quality assurance -business continuity-tech workspacemain responsibilities:-Full direct digital technology P&L accountability-Assure the transformation of the delivery & operation practices. operating model and enterprise architecture.-Participation in the delivery & operation of technology assets to OutSystems' business ecosystem-Assure the best quality of services of the technology assets -Assure the best OutSystems' business ecosystem relationship & opportunity development;-Develop and maintain strong relationships with OutSystems' business ecosystem-Assign, recruit and support career development of team members;-Manage to develop team’s capabilities and expertise according to market trends evolution line and OutSystems' ecosystem needs-Revolutionise OutSystems' products continuous challenging its agility, quality, feature and business support extensiveness key challenges: streamlined development & operation, extreme delivery agility @ scale , quality excellence @ speed, service reliability excellence @ global, agile enterprise architecture assurance, operations management innovation, operational intelligence, revolutionise the future of enterprise-wide IT management using OutSystems' low-code platform skills applied: technology strategy, innovation, delivery, operation, quality, service excellence, AWS, Azure

Lisboa, Pt

Head Business Intelligence & IT Governance department, integrated at the technology officer leading the Business Intelligence area, and assuring the management of the global Business Intelligence transformation and integration program from the former ex-OPTIMUS and ex-ZON systems and having additionally the responsibility of managing the NOS transversal IT processes including: -asset and contract management-benchmark-strategic planning-procurement-PMO-IT governance-IT compliance-security-budgeting and financial controlling-performance management-reportingmain responsibilities:-Full direct business intelligence and it governance P&L accountability-Assure the integration and transformation of the business intelligence and analytics practices. operating model and new architecture.-Participation in the delivery of Business Intelligence & ITG projects to the internal business units;-Assure the best quality of services of the Business Intelligence and ITG projects-Assure the best internal business units' relationship & opportunity development;-Develop and maintain strong relationships with the business units;-Assign, recruit and support career development of team members;-Manage to develop team’s capabilities and expertise according to market trends evolution line and business units needs-Indirect accountability and control of global IT P&Lkey achievement: definition and implementation of the global Business Intelligence strategy for NOS to construct a distinctive and cross-organizational analytic capability assuring a large scale impact to the business using new and disruptive technologies and capturing M&A synergies of around ≈1M€budget managed: ≈2,5M€headcount managed: ≈50 resourcesskills applied: IT strategy, advanced analytics, big data, data lakes, Hadoop, business intelligence transformation, it governance, digital transformation, program management, it budget & control, tact & diplomacy, it security, it compliance, Microstrategy, SAP

Lisboa, Pt

Head of Transformation & IT Governance department, integrated in the technology officer and managing the global information systems transformation and M&A integration program from the former ex-OPTIMUS and x-ZON systems and having additionally the responsibility of managing the NOS transversal information system’s processes including: -asset management-contract management-benchmarking-strategic technology-strategic planning-procurement-project management office-project portfolio management-IT governance-compliance-budgeting and financial controlling-performance management-metrics & reportingkey achievement: integration of the governance systems of the 2 companies merging budgets, contracts, reporting systems and project and transformation management tools, used as a base to manage and capture the ≈36% of IT merger synergies estimated of ≈15M€budget managed: ≈1M€headcount managed: ≈15 resourcesskills applied: leadership, IT strategy, telecommunication, transformation management office, project management, it merger integration, strategic planning, strategy map, it governance, it security, it compliance, HP-PPM, Sharepoint, balanced scorecards, data presentation, data visualization, ISO9001, ISO14001, ISO20000, ISO27001, PMO, PMI, GRC, PowerBI, Thinkcell, SoftwareAG ARIS, newsletters, tact & diplomacy, team building

Matosinhos, Pt

IT Architecture & Planning Director integrated in the technology officer working as deputy and CIO office having additionally the responsibility of managing the OPTIMUS transversal information system’s processes including: -enterprise architecture-IT strategy-strategic planning-procurement-project management office-IT governance-IT compliance-financial budgeting and controlling-performance managing-reporting key achievement: implementation of the enterprise architecture process and tool which served as a base to define the OPTIMUS-ZON IT merger strategy identifying ≈10M€ of potential synergies.budget managed: ≈1M€headcount managed: ≈10 resourcesskills applied: leadership, CIO advisory, enterprise architecture, IT strategy, strategic planning, project management office, it reporting, it budgeting & controlling, intrapreneurship, IT onboarding, conference organisation, HP-PPM, Powerview, Sharepoint, Iteraplan, balanced scorecards, strategy maps, financial dashboards, eTOM, PMI, continuous forecasting, M&A, it integration, Business Intelligence assessment, SONAE Big Data workgroup, d3js.org, training, presentation, newsletters, event planning, data warehousing

Matosinhos, Pt

As Service Delivery Director integrated at the IT area, leading the following processes:-problem management-major incidents management-availability management-change management-configuration management-release and deployment management-service validation and testing-service level management-continuous service improvement-customer satisfaction managementresponsible for the overall service delivery of the IT projects at OPTIMUS.main responsibilities: -organization, contracting and management of multidisciplinary teams, made up of internal resources and subcontractors, necessary to implement the defined strategy.-budget management, planning and control.-production management - Coordinate, plan and approve changes in production. Manage timely and quality delivery of IT services to customers and business partners, ensuring the correct transition of services and subsequent management of an excellent service in production.key achievements: -optimization actions on the finishing processes and tools and paperless billing which permitted a ≈30% reduction of one of the main cost drivers of the company (finishing) with positive impact of about ≈2M€ -enhance ≈1,2% of the global application (≈600 application) and infrastructure (≈300 databases and ≈900 servers) availability and consequently internal customer satisfaction , making major changes to the overall monitoring strategy using end user monitoring. budget managed: ≈6M€headcount managed: ≈15 resourcesskills applied: leadership, ITIL implementation, it service management, processes optimization, application monitoring, finishing/printing/delivery, virtualization, SAP Administration, HP BTO, HP Sitescope, BMC Remedy, VMWARE, Dynatrace, Appdynamics, New Relic, F5 Big-IP, HPE NNMi, Checkpoint, ORACLE, SQL Server, Active Directory, Windows Exchange, Confluence, call center service continual improvement, SIEBEL, SAP, Service KPIs, business continuity management, public speaking

Maia, Pt

As Quality Management Director, integrated at the IT area leading the test, configuration management, quality assurance and integrated quality management groups.main responsibilities:-test strategy definition for the following information system categories: Billing, Business Intelligence, CRM, Internet & Mobile applications, ERP, network information systems.-test planning -test execution-test automation-configuration management-continuous integration-end user monitoring-requirements management-project satisfaction management-partner performance evaluation-peer reviews-code review-software auditkey achievements: -optimization actions on the Billing processes and tools that permitted the reduction from 30 to 8 days on the customer time-to-receive bill indicator.-factory-optimized quality model, implementing agile and devops practices (automation, continuous delivery, end-to-end monitoring) allowing to reduce testing costs to 7% of the development cost while maintaining effectiveness in guaranteeing defect correction.budget managed: ≈1M€headcount managed: ≈35 resourcesskills applied: leadership, test management, software qa and user testing, configuration management, software revision and control systems, quality assurance, continuous integration, security testing, performance testing, stress testing, intrapreneurship, build management, release & deployment management, innovation, requirements management, requirements reviews, IT partner evaluation, quality certifications, satisfaction surveys, data quality, data governance, ISO9001, CMMi, TMMi, ITIL, HP Quality Center, HPE Loadrunner, HPE Unified Functional Testing, Serena Dimensions, Borland Caliber, WATIR, Sellenium, Sonarsource, Hudson, VMWARE, SAP Business Objects, ISTQB, Objectplanet Opinio, Apache Ant, SIEBEL, Trillium, hiring, recruiting, negotiation, coaching

Matosinhos, Pt

As quality assurance group manager, responsible for the creation of the software quality assurance group at the Billing area of the IT department.-billing test strategy-test planning -test execution-end user acceptance testing-configuration management-system migration key achievements: -created from scratch the quality assurance group evolving from 1 to 35 quality assurance and test professionals.-first Billing migration project with 100% success in 6 months and without impacts, permitting ≈20% of performance improvement. budget managed: ≈0,5M€headcount managed: ≈8 resourcesskills applied: intrapreneurship, software qa and user testing, test, test management, configuration management, quality assurance, billing, team management, CVS, Ericsson BSCS, billing system migration, billing process improvement, hiring, recruiting, team building, coaching

Lisboa, Pt

As contracted project manager, integrated at the “Mobile and Personal Communications Centre” managing the development of software applications in the aeronautic area and products and services for the national mobile telecommunications operators for the organisation of the EXPO 98 (1998 Lisbon World Exposition).key achievement: implementation of a web sms gateway which was heaviliy used by TMN, the national mobile telecom company, during EXPO 98, the Lisbon World Expositionskills applied: R&D, research, project management, development, European projects, aeronautic projects, telecom project, web sms gateway

As CTO and co-founder of the start-up IPCR, IP internet service provider agent responsible for the implementation of the technological infrastructure of the company and its future systems administration and management. The following websites where designed and managed:-http://www.gazetacaldas.com-http://jornaldascaldas.comkey achievement: build a local ISP from scratch, dynamising the local internet and web presence at Caldas da Rainha and beeing considered the best local ISP agent of IP Global.skills applied: entrepreneurship, ISP, system administration, Linux, networking, database administration, web development, financial management

Master Degree, Electronic & Computer Engineering

Engineering Degree, Computer Science Engineering