Paul Osinski Email & Phone Number

Montreal, Qc, Ca

Austin, Texas Metropolitan Area

Providing technical support to help AppSec teams maximize their use of our software. Troubleshooting issues at every level, from the UI to software logs to source code. Directly assisting with the onboarding process to help our team win deals, while providing world-class technical support to help our team retain business.- Resolving tickets on behalf of customers, solving complex problems related to software usage - Back-end support; managing trials, onboarding assistance on sales calls, administering SAAS instances- Creating detailed issue analysis from API responses, log files and source code- Reporting to engineering team and collaborating with software developers to resolve bugs- Contributing to Product by owning customer-facing documentation: writing technical docs, tutorials and weekly release notes

Continuing to provide software maintenance and consulting for previous employers on an open-ended, as-needed basis. Taking on short-term contract work and contributing to projects.

Supporting software development: finding ways to make team operations more efficient and improving internal processes across departments.- Leading product development to support company goals and improve user experience- Contributing to all stages of feature development: prototyping, internal testing, post-launch improvements - Enhancing business intelligence by building and maintaining data dashboards- Investigating complex technical problems: analysing databases, APIs and console output for errors- Optimizing internal service desk processes, reducing engineer ticket time by 60%

Filling in the gap between our customers and our platform: building the User Support system from the ground-up.- Managing bug ticketing system, ensuring all fixes are deployed in a timely manner- Accessing, auditing and updating databases, both to assist customers and for internal requests- Writing and publishing Help Center & FAQ for customer support- Setting exceptional standards for customer support in an emerging industry

Toronto, Canada Area

Deep Gold is a partnership that produces and promotes independent electronic music concerts in Toronto. I work with talent agents and venues to bring emerging acts to the Canadian market.With Deep Gold, I build new relationships with venue owners & agents. I also conduct financial risk assessments for upcoming events and help negotiate booking fees.

At Q4 I produced digital webcasts and conference calls for our clients, primarily focusing on their quarterly earnings calls.I communicated with clients to ensure events were delivered to their specifications while coordinating with conference call and webcast hosts.I also recorded and edited pre-recorded audio for our clients as needed.

Toronto, Canada Area