Paul Rowe Email & Phone Number

Milford, Connecticut, United States

*Provide strategic leadership and direction to the service and parts departments to achieve sales and profit goals.*Manage and mentor a team of service advisors, technicians, parts specialists, and support staff to deliver exceptional service and customer satisfaction.*Develop and implement effective service and parts marketing strategies to drive revenue growth and customer retention.*Ensure efficient workflow processes, including scheduling, repair order management, parts… Show more *Provide strategic leadership and direction to the service and parts departments to achieve sales and profit goals.*Manage and mentor a team of service advisors, technicians, parts specialists, and support staff to deliver exceptional service and customer satisfaction.*Develop and implement effective service and parts marketing strategies to drive revenue growth and customer retention.*Ensure efficient workflow processes, including scheduling, repair order management, parts ordering, and inventory control.*Monitor key performance indicators (KPIs) and financial metrics to evaluate departmental performance and identify areas for improvement.*Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement. Show less

Milford, Connecticut, United States

*Manage service advisors, technicians, and porters.*Implement processes and procedures to promote efficient operations.*Provide outstanding customer service in person and over the phone.*Schedule appointments with customers.*Write-up repair orders.*Suggest regularly scheduled maintenance.*Dispatch work to a designated team of technicians.*Communicate results of the multi-point inspection to customers.*Obtain necessary customer/warranty work approvals.*Create… Show more *Manage service advisors, technicians, and porters.*Implement processes and procedures to promote efficient operations.*Provide outstanding customer service in person and over the phone.*Schedule appointments with customers.*Write-up repair orders.*Suggest regularly scheduled maintenance.*Dispatch work to a designated team of technicians.*Communicate results of the multi-point inspection to customers.*Obtain necessary customer/warranty work approvals.*Create estimates and share with customers.*Recommend and sell additional services.*Follow up individually with the customer post-service.*Maintain high customer satisfaction scores. Show less

New Castle, Delaware, United States

*Monitor the performance of the service, parts, and body shop departments to uphold quality service and minimize comebacks.* Trains and motivates the performance of the service and parts department managers. * Serves as a liaison with factory representatives and keeps abreast of new tools/equipment for recommendation to clients. * Understands and ensures compliance with manufacturer warranty and policy procedures.*Handles customer complaints immediately and in accordance with… Show more *Monitor the performance of the service, parts, and body shop departments to uphold quality service and minimize comebacks.* Trains and motivates the performance of the service and parts department managers. * Serves as a liaison with factory representatives and keeps abreast of new tools/equipment for recommendation to clients. * Understands and ensures compliance with manufacturer warranty and policy procedures.*Handles customer complaints immediately and in accordance with dealership guidelines.*Maintains a safe and professional work environment. *Brainstorms and implements ways to increase/improve overall profitability of the dealership. Show less

Union County, New Jersey, United States

*Dispatched workflow*Updated clients with status of vehicle.*Upsold recommended manufacturer service.*Assisted with service drive. *Coordinated vehicle lot.*Assisted advisors with clients.

Queens, New York, United States

*Directed day-to-day operations with consistency, professional and superior execution for every employee or client with excellence.*Combined in-depth automotive repair knowledge with exceptional people skills to manage and set the example for superior client relationships.*Maintained and reached CSI standards, manufacturer, and dealerships goals.

Huntington, New York, United States

*Maintained customer satisfaction index rating above national/district standards.*Supervised service advisors, auto technicians and cashiers.*Provided warranty administration.*Provided PUD services- pickup and delivery vehicles for client.

Mount Vernon, New York, United States

*Managed the service department daily, effectively, and efficiently.*Managed loaner cars, PUD pickup and delivery vehicles for clients.

Bronx, New York, United States

*Upsold manufacturer recommended scheduled maintenance service.*Supervised team members to drive productivity and efficiency.

Bronx, New York, United States

*Upsold manufacturer recommended scheduled maintenance service.*Delegated daily tasks to team members to drive productivity and efficiency.*Serviced client to resolve issues/complaints.

Long Island City, New York

* Performed meet and greet sessions with clients in service drives. * Wrote client concerns/complaints and performed walk-arounds.*Looked up vehicle history and recommended factory scheduled service.