Paul Severson Email & Phone Number

Manage and deploy Windows updates utilizing Microsoft SCCM, provide reporting with deployements and remediate issues. Package, test and deploy software utilizing SCCM and report on deployments and remediate deployment issues.Troubleshoot, rebuild and manage digital signage that is utilized for 16 campus.

Bloomington, Mn

Level 2 support which includes working within the ticketing system to resolve issues with computers, software and A/V. Have experience with Windows 7 to Windows 10 migration along with printer equipment. Reimage computers for student use along with updating and replacing computers with data migration.

Greater Minneapolis-St. Paul Area

Assist users in the Endeavor Air with Software and hardware issues. Assist Dispatchers with software issues and hardware issues at the Operations Control Center for the airline.Assist with deploying of Windows 7 upgrade from Windows XPLocal lead on deployment of new Antivirus solution for 1200 PC’s and tracking down outliers. Troubleshoot issues remotely and determine if work is a local issue or global issue. Work with HP Service Manager and manage the incoming work queue.

Edina, Mn

Assist staff with computer, video and projector problems that may arise. Clean and repair district computers for staff and students. Remove any malware on school devices. Assist Media Specialist with answering student questions. Setup for events utilizing projectors and audio equipment. Help with any networking issues that may arise and be the single point of contact for technology issues in the High School.

Setup Markets for the In-Home HT and Repair Geek Squad Agents. Support the team with data analysis of the In-Home Agents. Provide directional tools to help the team make the decisions that influence how we setup the Agents and what areas we can improve on.

Richfield, Mn

Responsible for handling escalations, quality checks for other co-workers.Preformed Virus, diagnostic and optimization work on the machines via a remote connection.Help build the business case for expanding the team.

Richfield, Mn

Manage and merge large amounts of data into substantive analysis along with identifying 3 million in annual costs and collecting 1.9 of that. Update and manage field employees setup in routing system.Helped launch the new Scheduling & Routing system used for Best Buy/Geek Squad Field Services.Manage & designed a SharePoint site that routes and sends emails to the proper groups. Site usage varies between 50 to 300 emails a day.

Rochester, Mn, Belgrade, Mn Alexandria, Mn, Burnsville, Mn

Started as a part time employee during High School in the Millwork department as a sales associate. I then moved to the Belgrade, MN store working as a part time sales associate in the Building Materials/Millwork Department. I grand opened the Alexandria, MN store as a full time sales associate in the Millwork department and took a 3 month project work in Watertown, SD to work overnight shifts while doing a expansion and remodel of the store. Moved to Burnsville, MN to be a Assistant Millwork Manager and then moved to a full time sales associate in Building Materials at the end of my time with Menards.

Associate'S Degree, Information Technology Management

Graduated with Honors

Computer Networking, Cisco