Paul Stevens Email & Phone Number

El Cajon, Ca, Us

San Diego, Ca, Us

San Diego, Ca, Us

Full stack engineer building and maintaining our Web App, Micro Services, and Mobile Apps using React, .Net Core, SQL, and .Net MAUI/BlazorResponsibilities include and are not limited to:Design new features in meetings with Product Managers and other EngineersImplement new features in our .Net backend and React front endMaintain and manage CI/CD pipeline utilizing Azure DevOpsMaintain and Develop new features for the cross platform, Windows, iOS, and Android mobile apps using MAUI and MudBlazorTroubleshoot complex issues brought up from customers or internal teamsNotable projects:Designed and created a new type of user within the platform that was independent of the typical Client/User relationship in Identity Server 4. This user can be part of multiple clients, and maintain different permissions/access within each client, but still control their own profile.Migrated more than 30 micro service apps from Azure Kubernetes Service to Azure Containers Instances with no interruption to the user base

San Diego, Ca, Us

Full stack engineer building and maintaining our Web App, Micro Services, and Mobile Apps using React, C#, SQL, and Xamarin

San Diego, Ca, Us

My primary role is at GoFormz was as a QA Engineer. My responsibilities included bug fix verification, regression testing, automated testing, and maintaining/creating internal tools for testing and debugging.Responsibilities:- Reproducing and logging bugs in JIRA, as well as testing bugs once they are fixed- Creating and maintaining internal tools for debugging and management purposes- Using SQL Server to troubleshoot account issues, and writing queries to fix bad data- Providing on-call technical support with Account Managers for critical issues- Assisting Support team when they have issues that are beyond their technical skills- Continue training new Support and QA team members- Learn Development Skills on the job to continue the progression in my career- Full management of JAMF and Intune MDM's, including the rollout of these solutions- Provisioning internal users and managing employee access to systems within the company- Training new employees in systems such as Intercom, Slack, Salesforce, GoFormz, SQL, Excel, etc.- Managing all computers, printers, networks, and other hardware in our local office- Personally handled all IT through the first year of the Pandemic, including many house calls to fix computer issues

San Diego, Ca, Us

Continued all my responsibilities as a Technical Support Engineer, but also added the following:Personally Interviewed, Hired, and Trained 4 new Support Engineers before moving to my new QA position in 2018Managed the Support Team and ensured all tickets were properly handled and resolved by the end of each dayHandled the extra workload when there was a lot of turnover in the team and I was the sole Support Engineer for greater than 6 monthsMigrated our entire support system and all help docs from Desk.com to Intercom

San Diego, Ca, Us

I worked closely with our Account Managers to find solutions for customer related issues, set up complex configurations for customers, and logged/tracked bugs as they arose to get the customer back up and running as quickly as possible. Many times this meant getting on the phone with the Account Manager and the customer to quickly resolve their issues directly on the call.Responsibilities:- Managing a queue of support cases and responding to customer's technical questions and cases- Working closely with our Engineering Team to escalate issues from customers as appropriate- Writing and maintaining technical documentation and procedures- Identifying and resolving technical issues with a variety of diagnostic tools- Using SQL Server to troubleshoot issues and recover lost data for customers- Providing on-call support with Account Managers for critical issues- Reproducing and logging identified bugs for the Engineering team- Working with product team to help prioritize stories and tasks for the best user experience- Providing technical support across the company (remote and in-person)- Repairing/troubleshooting and replacing equipment as necessary- Providing in-house IT support for all computers, printers, and other hardware around the office- Provisioning internal users and managing employee access to systems within the company- Training new employees in systems such as Desk, Slack, Salesforce, GoFormz, SQL, Excel, etc.

San Diego, Ca, Us

Intern position. Helped fast-growing customer base with questions about the software. Learned how to troubleshoot issues customers were having, and respond quickly when urgent issues came up.

Part time business running my own junk removal company

Privately owned and operated business that I ran through High School with ~30 recurring customers.Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. I also removed many viruses including trojans, worms, and ransomware.Ordered necessary supplies and parts to repair malfunctioning hardware.Built and repaired custom computers that were configured according to the customers' needs at the best possible prices.Provided full phone support to customers and also had a line for people to call with quick computer questions for free.I operated this business while in High School to get experience dealing with customers. It was mostly a hobby as I love working with people, and enjoy seeing people happy with their computers and the work that I did. I always went the extra mile and had a very dedicated customer base who all still want me to be their computer guy.

My main tasks were to assist shop mechanics in rebuilding engines, bodywork on planes, paint and cosmetic repairs, washing all planes on a bi-weekly schedule and keeping the shop area clean.I was responsible for taxiing planes around the Corona Airport so they would be ready for students, and to make sure they were always where they were needed.One special project during my time there was fully repainting all of the hangers for the flight school.I maintained inspection schedules for the planes and tracked all of the hourly logs for flight times after each student flight.