Hi đź‘‹ I define, build, test and improve digital experiences through data and an evidenced need for change.I have 20 years experience in digital disciplines, including:- web technologies- content management and design- IA and classification- digital accessibility- experience and performance analytics- user research- mapping and sensemakingWhen helping teams and customers to define a solution I ask, listen, refine, record, catalogue, evidence and propose.I empower the voice of service users. I contact them directly and use direct quotes, by habit and in principle, to document their experience for service providers and change agents.I work with users and stakeholders to create meaningful and inclusive services (top tip: this goes better if there are biscuits).I take pleasure in championing and celebrating the work of others and am confident working with technical and non-technical teams across large organisations.
Listed skills include Web Content, Social Media, Copywriting, Web Content Management, and 33 others.