Paul Flynn Email & Phone Number

Moscow, Pennsylvania, United States

Scranton, Pennsylvania, United States

Worthington Scranton Campus, Dunmore, Pa / Wilkes-Barre Campus, Lehman, Pa

• Devise course curriculum and instruct adult learners on a variety of technology subjects• Taught courses for Microsoft Excel, LinkedIn, social media, introduction to computers and others• Consistently receive high scores on instructor evaluations• Created a dynamic learning experience by utilizing technology through PowerPoint presentations, digital photography and image editing, YouTube video, and a variety of Internet sites

Wilkes-Barre, Pa

Successfully transitioned and implemented call centers for international food and candy companies on time and in scopeManaged variety of validated projects for global pharmacy clientsContinually manage multiple enterprise IT projectsLeverage strong analytical skills and experience to help identify risks and issues to keep project on trackCollaborate effectively with all levels of business in a global organization

Wilkes-Barre, Pa

Supervised over 40 call-center agents for an inbound call center for the Campbell Soup CompanyOversaw daily operations of a 4-person knowledge base and reporting teamProactively developed training materials for and teach call-center agents on targeted topicsCompleted Train The Trainer certification June 2016Exercised superb project management and organizational skillsDeescalated elevated calls by utilizing conflict resolutionMonitored calls and motivate agents with feedback weekly to continually improve performance

Wilkes-Barre, Pa

• Analyzed and report consumer data directly to Campbell Soup Company’s World Headquarters• Edited all available digital product images for Campbell Soup Company’s website’s product locator• Proactively developed training materials for and teach call floor agents on targeted topics• Nominated for Telerx Associate of the Quarter Award for developing, adapting and implementing a call tracker for a major Plum Organics product recall• Greater Philadelphia Chapter of the Society of Consumer Affairs Professionals in Business (SOCAP) • Top Achiever award recipient for innovation of reporting expediency• Troubleshot call-floor computer issues and escalate where necessary• Telerx Associate of the Quarter Award nominee for innovation• Assisted staff with Microsoft Excel, computer and technical issuesproducts• Continuously streamlined processes for gathering, parsing and reporting data for client

Drums, Pa

• Employed superb communication skills to maintain and improve customer relationships• Consistently met and exceeded required metrics

Moosic, Pa

• Authored international and domestic DVD titles for Universal Pictures and other major-motion picture studio clients according to industry DVD standards• Formulated complex DVD programming using professional authoring software • Worked closely with quality control to identify and debug DVD programming issues• Utilized time management skills to meet fluctuating and tight project deadlines• Worked productively in team environment

Moosic, Pa

• Encoded video and audio for major motion picture and television studios for release on DVD• Produced MPEG-2 video compression and Dolby Digital audio using cutting-edge equipment• Evaluated and repaired video and audio issues to maintain high quality standard

Clarks Summit, Pa

• Managed all aspects of a successful small business in the field of digital video production• Provided videotaping, editing, post-production, duplication and DVD services for clients

Clarks Summit, Pa

• Managed a school district-wide media center, part-time staff and $12,000 annual budget• Implemented creative solutions for staff to utilize technology in the classroom• Assisted staff and troubleshot issues with educational software and equipment such as: SMART Boards, LCD Projectors, and various video and analog equipment• Maintained in-house and community closed-circuit cable television distribution systems• Worked collaboratively with other departments on district-related projects and events • Videotaped, edited and produced DVD videos of school events and activities• Assisted IT department in installing computers, computer components software and peripherals• Advised 7th and 8th grade students to conceptualize and produce a theme-based video yearbook

M. Ed., Instructional Technology, 3.89 Gpa

Certificate, Network And E-Business Security

Certificate, Microsoft Excel Intermediate Course

Certificate, Javascript Level 2

Certificate, Microsoft Certified Systems Engineer (Msce)

B.A., Communications And Secondary Education

Activities and Societies: Lambda Pi Eta, Honorary Society Member for Excellence in Communications Public Relations Executive Officer, WCLH.