Technical Support Engineer with 7+ years of experience managing technical services & support operations onshore as well as offshore Proven successes in implementing innovative technical support strategies. Adept at analyzing valuable support requirements while improving productivity & increasing the overall reliability. Operating Systems: Windows (Desktop and Server), Linux/Unix Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPN, Router and Switch Configuration Help Desk Support: Ticketing Systems, Remote Desktop Support Microsoft Technologies: Active Directory, Group Policy, Microsoft 365, Exchange Server Desktop and Server Support: Hardware/Software Troubleshooting, Server Deployment, Endpoint Security Collaboration Tools: Video Conferencing (Zoom, Teams), Instant Messaging, File Sharing Security: Antivirus, Security Audits, Basic Firewall Configuration Backup and Recovery: Data Backup Strategies, Disaster Recovery Planning Remote Support: Remote Desktop Tools, VPN Configuration Hardware Troubleshooting: Diagnosing and Repairing Hardware Issues IT Documentation: Technical Documentation, Knowledge Base Management, Asset Management