Pavan Kumar G D Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Currently handling accounts across 2 products (Empuls and Plum)with ARR of $402 M• Leading Quarterly Business Reviews (QBRs) to align our services with clients' goals and proactively address challenges.• Implementing upsell and cross-sell strategies, resulting increase in revenue from existing accounts.• Developing and executing customer retention programs, reduction in churn rate.• Spearheading cross-country interactions, ensuring seamless communication and collaboration between global clients and internal teams.• Leveraging high proficiency in utilizing tools such as Power BI, Lighthouse, HubSpot, and other internal platforms on a daily basis. Expertly employing these tools to extract reports and monitor activities, enhancing efficiency and informed decision-making.• Leading the collection of Net Promoter Score (NPS) and client testimonials through Business Reviews and targeted surveys. Applying NPS data to assess customer satisfaction, driving improvements that contribute to increase in overall NPS.• Implementing numerous festival season campaigns, leading to the creation of valuable opportunities.• Crafting compelling presentations for client Business Reviews and preparing comprehensive reports to effectively communicate progress to organizational leadership.• Leveraging client testimonials to showcase success stories, enhancing the company's reputation and supporting marketing efforts.• Overseeing and facilitating contract renewals, proactively collaborating with clients to comprehend their evolving requirements and ensuring continuous delivery of value.

Banglore

• Assisted customers in a professional and courteous manner, addressing inquiries, resolving issues, andproviding product information.• Collaborated with cross-functional teams, including sales and technical support, to resolve complexcustomer issues and ensure seamless customer experience.• Increased the revenue by encouraging clients to purchase additional products or upgrade to highervalue options.• Actively participated in cross functional team projects, collaborating with colleagues from differentdepartments to develop and implement new strategies, resulting in high retention• Following up on Renewals and looking after Accounts receivables.• Assisted corporates with their corporate gifting rewards and recognition.• Resolving customer issues promptly and efficiently to ensure customer satisfaction.• Providing accurate and up-to-date information on products, services, and policies• Provided comprehensive solutions and support to companies in developing and operating their loyaltyprograms.• Served as a mentor to new Interns, providing guidance, training, and ongoing support to facilitate theirintegration with the team.

Bengaluru, Karnataka, India

o Demonstrated products to show potential customers benefits and advantages and encourage purchaseo Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.o Built diverse sales pipeline to exceed quota targets.o Conducted market research to discover new leads, opportunities and messaging.o Built relationships with customers and community to establish long-term business growth.o Promote company's business to prospective clients; Represent the organization in key external business relationships with major clients and making pitches to prospective clients

Master Of Business Administration - Mba, 89

Bachelor Of Business Administration - Bba, Marketing, 68