Pavan Kumar G D Email & Phone Number

Bengaluru, Karnataka, India

• Currently handling accounts across 2 products (Empuls and Plum)with ARR of $402 M
• Leading Quarterly Business Reviews (QBRs) to align our services with clients' goals and proactively address challenges.
• Implementing upsell and cross-sell strategies, resulting increase in revenue from existing accounts.
• Developing and executing customer retention programs, reduction in churn rate.
• Spearheading cross-country interactions, ensuring seamless communication and collaboration between global clients and internal teams.
• Leveraging high proficiency in utilizing tools such as Power BI, Lighthouse, HubSpot, and other internal platforms on a daily basis. Expertly employing these tools to extract reports and monitor activities, enhancing.

Banglore

• Assisted customers in a professional and courteous manner, addressing inquiries, resolving issues, andproviding product information.
• Collaborated with cross-functional teams, including sales and technical support, to resolve complexcustomer issues and ensure seamless customer experience.
• Increased the revenue by encouraging clients to purchase additional products or upgrade to highervalue options.
• Actively participated in cross functional team projects, collaborating with colleagues from differentdepartments to develop and implement new strategies, resulting in high retention
• Following up on Renewals and looking after Accounts receivables.
• Assisted corporates with their corporate gifting rewards and recognition.

Bengaluru, Karnataka, India

o Demonstrated products to show potential customers benefits and advantages and encourage purchaseo Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.o Built diverse sales pipeline to exceed quota targets.o Conducted market research to discover new leads, opportunities and messaging.o.

Master Of Business Administration - Mba, 89

Bachelor Of Business Administration - Bba, Marketing, 68