Pavleen Kaur Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Delivered exceptional technical assistance to customers, consistently exceeding service targets and maintaining a 95% satisfaction rate.
• Took ownership of complex client issues, preventing further escalation and ensuring a 90% first-call resolution rate.
• Built strong client relationships through clear and concise communication, resulting in a 15% increase in customer retention.
• Implemented efficient troubleshooting methodologies, leading to a notable 30% decrease in average resolution times.
• Proactively identified client needs during technical support interactions, offering relevant solutions that increased service engagement.

Toronto, Ontario, Canada

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Achieved monthly and weekly sales goals by advertising product benefits and registering new clients while keeping them engaged and pleased.
• Negotiated contracts and agreements to ensure favorable terms and conditions.
• Maintained up-to-date client information in organizational database and managed the administration needed per account in accordance with policies and procedures.

India

• Provided technical solutions for Amazon devices such as Alexa, Fire TV stick, Prime Video, and Kindle by troubleshooting and resolving customerissues.
• Assisted an average of 50 customers per day with a 95% customer satisfaction rating.
• Triaged incoming calls and escalated cases as needed, lowering average handling time by 18%.
• Documented customer interactions to ensure proper follow-up and save time for new representatives interacting with customers.
• Stayed up to date with new product features and updates to provide accurate and helpful solutions to customers.

New Delhi, Delhi, India

• Executed over 60 outbound calls daily to inform potential customers about international education opportunities, consistently maintaining high engagement rates.
• Collaborated with a team of 5 to define business requirements, resulting in a 20% increase in productivity and accuracy.
• Utilized strong interpersonal and communication skills to build lasting customer relationships, achieving a 15% boost in conversion rates.

New Delhi, Delhi, India

• Organized and participated in blood donation camps, contributing to the well-being of patients in need.
• Visited orphanages, spreading joy and providing support to underprivileged children.
• Volunteered at old age homes, offering companionship and assistance to senior citizens.
• Led tree plantation drives, promoting environmental sustainability and a greener future.
• Learned the power of compassion and the value of giving back through engaging with diverse individuals and communities.
• Developed leadership skills and broadened perspective through Rotary Club involvement.

New Delhi Area, India

Postgraduate Degree, Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration - Bba, Business Administration And Management, General