Dmitri Pavlov Email & Phone Number

Estonia

Tallinn, Harjumaa, Estonia

Responsibilities:• Interact with end users on technical problems• Tier 1, 2 and 3 support for open source products• Drive resolution of those problems, which include:• Open source software issues• Questions around open source software usage• Questions around use and best practices• Review of the architecture and design where software is implemented• Conduct professional services and training engagements• Research, understand, and advocate open source software• Interact with various open source communitiesRequirements:• Strong Linux background required• Some programming experience required• Experience with virtualization and containerization at scale• Database administration experience very desirable• Experience working in production environments, especially enterprise/carrier environments• Understanding of DevOps and automation concepts• Experience speaking at conferences/comfortable speaking in front of large crowds• Fast and creative thinker, quick on their feet to respond quickly to complex and difficult problems• Proven track record of acquiring strong proficiency in new technologies quickly• Minimum of 2 years of software development and design or systems administration or level 3-4 technical support experience.• At least 2 years in a senior position ( senior/lead developer, engineer, or DBA)• Minimum 3 years implementation and troubleshooting experience on 3 or more of the following open source technologies:• JMS (ActiveMQ, RabbitMQ, Artemis), Web Application Servers (Tomcat, Wildfly), SQL Database (PostgreSQL, MySql), NoSQL DBs (Cassandra, MongoDB), Enterprise Linux (CentOS, OEL), JDK, LDAP, Docker CE, Apache Kafka• Preference given to candidates with implementation and troubleshooting experience on one or more of the following open source technologies:• Apache Solr, Couchbase, ElasticSearch, Kubernetes, Redis, WSO2, Apache Nifi, Kubespray, MinIO, Foreman, Kiali, Terragrunt, OpenLiberty, or Kong

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

The main task is to help customers to install, configure and maintain some of the essential Endpoint Management services.Case Management:• IDENTIFY AND TROUBLESHOOT ISSUES;• Case Creation Assistance;• Escalation Assistance;• Escalation Updates, Actions, and Management Calls.Account Management:• Monthly Standard Support Case Reporting;• Quarterly Reporting and Review;• Annual Account Review.Life-cycle Planning:• Patch and Fix Updates;• Product Optimization Services.Knowledge Management System (internal and public facing):• Create and update product related content;• Verify content generated by other users;• Contribute to corporate "Community" Portal.

Tallinn

The main task is to help customers to install, configure and maintain some of the essential endpoint management services.Case Management:• IDENTIFY AND TROUBLESHOOT ISSUES;• Case Creation Assistance;• Escalation Assistance;• Escalation Updates, Actions, and Management Calls.Account Management:• Monthly Standard Support Case Reporting;• Quarterly Reporting and Review;• Annual Account Review.Case Management:• Case Creation Assistance;• Escalation Assistance;• Escalation Updates, Actions, and Management Calls;• Identify and Troubleshoot Issues.Life-cycle Planning:• Patch and Fix Updates;• Product Optimization Services.Knowledge Management System (internal and public facing):• Create and update product related content;• Verify content generated by other users;• Contribute to corporate "Community" Portal.

Tallinn

• Provide basic to complex technical support to customers, partners and employees (Sales, Consulting, etc.) on the ITMS product family.• Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.• Participate in new product releases and beta cycles to ensure information and training requirements are met to support new products and to improve overall product quality.• Exercise judgment within defined processes and procedures to determine appropriate action• Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc.• Document known issues within Knowledge Management system.

Tallinn

To deliver a a project on time, on budget and according to specifications.

Tallinn, Harjumaa, Estonia

Responsible for:• Installation supervision;• Start-up and commissioning of Glaston safety glass machines;• Customer training and maintenance work;• Work is carried out in customer sites all around the world and it requires frequent traveling.

Msc Digital Investigation & Forensic Computing, Computer And Information Systems Security/Information Assurance, Master Of Science

Modules include: • Law for IT Investigators • Computer Forensics Foundations • Investigative Techniques, Live Forensics and Court.

Master Of Business Administration - Mba, Business

Bsc In Telecommunications, Information Technology