• Program management of various end to end launches such as new categories i.e. Precious Jewellery, Groceries, 3PL solution and integration, new product initiative/feature on Flipkart platform • Managing key business metrics e2e like In-stock, WH receiving operations, Quality inventory in-warding, Product go-live, Customer and vendor experience, Vendor payments and setting up new warehouses in multiple cities for Grocery category• Part of operations excellence team, ensuring flawless operational activities across Flipkart Marketplace• Handled end to end seller payments process• Working as a liaison between operations leadership and functional teams• Working with cross-functional teams like warehouse design and operations, retail, finance, accounting, catalogue and category, seller on-boarding, SRM, seller support, tech and dev-ops, product, quality, order management, logistics and delivery to ensure flawless operations and maximum efficiency • Working on improving delivery speed, reduction in promise SLA to customer • Forming sales strategies, offers, discounts, rebates etc. to boost up overall business run rate• Working on improving customer and seller NPS (Net Promoter Score) • Streamlining and standardizing various processes across organization in order to improve turn-around time and profit• Working on and suggesting product solutions which will enable better visibility and self-serve based on the requirements and feedbacks of customers and sellers• Driving business review cadence across marketplace organization• Working on various challenges which have no or limited solutions, solving them keeping long term objective in mind• Working on improving fulfillment and operational metrics as expected by business leaders

Managed seller ecosystem and improved Seller experience, NPS, Payments, Returns

Business Analysis, Supply Chain Management, Operations Mangement, Honeywell Operating System (HOS), eSIOP analysis, Performance Analysis, Procurement, Quality Analysis.