Pawan Ahuja Email & Phone Number

As a Lead Analyst at American Express, I have over 12 years of experience in driving operational excellence in the BPO/KPO sector. I am passionate about delivering exceptional customer service, building strong relationships, and leading high-performing teams. I have a proven track record of identifying and implementing process transformation initiatives that enhance efficiency, quality, and customer satisfaction.I have a diverse and rich background in executive search, credit card disputes, finance, and special handling. I have extensive knowledge of various search engines, databases, company reports, and industry trends. I have also worked on multiple ad hoc projects, system testing, ledger reconciliation, internal audits, and write-off remediation. I am always eager to learn new skills, take on new challenges, and collaborate with cross-functional teams. I hold a B.B.A degree in Management and a PR holder of Australia.

Listed skills include Leadership, Team Management, Vendor Management, Business Analysis, and 6 others.