Pawan Shrestha Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

• Usage of a ITMS to document and manage incidents and escalations to provide level 1/2 IT support on a 24/7 basis roster for all business-critical applications and hardware throughout the entire Crown complex in gaming, retail, hotel, food and beverage, and administration infrastructures.• Troubleshooting issues on a wide range of software such as Microsoft Office 365 suite, SharePoint, Oracle PeopleSoft, Microsoft Teams and CISCO WebEx on both Windows and Mac operating systems. Responsibilities also include diagnosing hardware issues on PC hardware,Micros Point of Sale devices and printers, CISCO phones and gaming related hardware.• Network patching and maintenance for various data centers ensuring devices are connected to the network.Using tools such as secure CRT to monitor and configure network ports to specific sub-networks (VLAN) enabling connected devices for data retrieval and transmission.• Configuration and management of CISCO phones and user extensions through CISCO Unity Call Manager.• Supporting and provisioning mobile devices for corporate and gaming staff using VMWare Air Watch Mobile DeviceManagement (MDM) solution.• Administration of user accounts and emails, PCs and software licensing with Active Directory, Microsoft Exchange, and Azure Active Directory.• Proficient in Active directory. Hands-on experience in creating users, password resets and had high-level knowledge in group policy objects, permissions.• Engage support team and Major Incident management team in case of reported high priority incidents.

Nepal

- Technical support to clients via phone, email, field visits, or through the Zoho Ticketing system.- Configure router, switch, wireless AP, and other network devices equipment’s.- Troubleshooting and solving various network problems related to LAN and WAN systems.- Conducted day-to-day maintenance duties – device mounting and installation tape swaps, reboots, and device maintenance.- Used the master control room equipment like FOR-A HVS-2000 Video switcher, Yamaha EMX5014C audio mixer, and Blackmagic Camera Controllers.- Apply appropriate methodology of network infrastructure during the events and live broadcasts.- Troubleshoot and monitor hardware and software issues.- Record technical issues and create technical documentation.- Configure various server services like SAMBA, FTP, DNS and DHCP.- Configure Active Directory with Domains to include user account management and group policy.- Provide support for users, groups, and security access.- Monitoring system, network, and application performance to ensure optimal networkperformance and recommending improvements and implementing changes as required.

Nepal

- Television Broadcasting (MCR)- Using production switcher- Supervising the transmission of television programs- Provide technical assistance on the television system- Production Studio Automation (Airbox )- Television and Broadcast over Fiber Optics

Masters In Information Technology, Network Security

Bachelor Of Science In Information Technology