Payal Patel Email & Phone Number

· Interacts with clients in a fast paced, dynamic environment while managing the service team· Manages operational functions of the branch including, but not limited to; system access, officer profiles, vault combinations and branch keys· Assists in being the first line of defence, protecting the bank and our clients from fraudulent activities including identity theft and account takeovers· Manages staffing levels in accordance with banks allotted hours and customers needs· Assists front-line representatives in handing client inquiries related to all aspects of their banking needs and referring to appropriate departments when required· Actively engages branch staff in weekly customer feedback huddles, allowing us to address common client concerns

Ontario, Canada

· Maintained an extensive knowledge of bank products and advised clients on more suitable options based on needs· Accurately and efficiently processed daily transactions, balanced cash, and performed opening/closing procedures· Maintained and organized all customer and branch documentation to ensure it adhered to compliance standards· Coordinated the 2018 Employee Giving Campaign through organizing fundraisers and tracking progress for 15 branches to ensure financial goals were achieved. · Coordinated training for new employees in the service team· Best of the Best 2018 Winner: Top individual Performance within the Toronto West District

Ontario, Canada

· Greeted customers and answered product and service related questions· Handled and authorized transactions, applied discounts, replenished front-end displays· Balanced invoices and validated discounts to ensure accuracy of store records· Coordinated training and supervised new employees in the cash department

Bachelor Of Commerce (Bcom), Business Technology Management (Btm)

· Minor: Economics · Entrance Scholarship for Academic Excellence

High School

· Enrolled in CyberARTS, a special art and computer program for digital and creative works · Tech. Studies Certificate of Endorsement ·.