Payam Jamili Email & Phone Number

Sydney, Nsw, Au

Berlin, Germany

PANTOhealth GmbH specializes in predictive maintenance solutions and advanced simulation tools for railway overhead lines (OHLs) and pantograph systems.Role Overview:In my role, I've focused on both product management and marketing, aligning product innovations with market needs and overseeing the development lifecycle.Product Management:•Enhanced User Experience: Improved the product dashboard’s usability, creating a more intuitive user interface.•Data-Driven Prioritization: Utilized customer feedback and data analytics to significantly reduce usability-related support tickets, enhancing product stability.•Strategic Roadmapping: Developed product roadmaps and long-term strategies, driving continuous improvement of our solutions.•Competitor Insight: Conducted comprehensive competitor analysis to identify opportunities for product enhancement and innovation.•QA Infrastructure Development: Established QA processes, documenting user and test scenarios, which helped in identifying areas for UX improvements.Marketing & Business:•InnoTrans Marketing Execution: Led the creation of sales enablers for InnoTrans 2024, including brochures, roll-ups, and video presentations, which enhanced our company’s presence and engagement.•Social Media Growth: Managed LinkedIn presence, achieving a 22% increase in page views and a 61% increase in reactions over 5 months.•Intern Roadmap Development: Developed a structured roadmap for marketing interns, facilitating their learning and contribution to the InnoTrans preparation.

Tehran Province, Iran

Tehran, Iran

Digikala.com is the largest e-commerce platform in the Middle East, providing a vast array of products and services to millions of customers. It focuses on delivering a seamless online shopping experience, combining a diverse product range with robust logistics and customer service.Role Overview:In my role at Digikala, I led initiatives to enhance internal processes, knowledge management, and onboarding practices, driving efficiency and fostering a culture of continuous learning.Tasks:•Comprehensive Requirements Analysis: Conducted a thorough analysis to identify gaps in the onboarding process and the need for a knowledge management system, laying the groundwork for process improvements.•Knowledge Management System Implementation: Implemented the organization’s first Knowledge Management System, streamlining internal communication and ensuring seamless knowledge transfer among team members.•Motivational Model Development: Developed and implemented a motivational model based on gamification principles, encouraging meticulous documentation of expertise, which enhanced knowledge-sharing quality and fostered a culture of continuous learning.•Centralized Knowledge Base Creation: Established a centralized knowledge base tailored for commercial teams, enhancing collaboration, decision-making, and efficiency across departments.•Onboarding Process Revamp: Revamped the onboarding process, reducing onboarding time by 20% and accelerating new employee productivity from day one.•Business Process Evaluation: Conducted detailed evaluations of business processes, anticipating future requirements, and leading cross-functional teams to implement process enhancements proactively.•Jira Implementation and Administration: Implemented the Jira project management system for 30 teams in the commercial department, improving project tracking and team efficiency. Provided training and support, ensuring effective use of the tool across all teams.

Tehran, Iran

Okala is a fast-moving consumer goods (FMCG) e-commerce platform based in Iran, specializing in delivering a seamless online grocery shopping experience. It offers users a wide range of products through an advanced and user-friendly interface.Tasks:•Product Roadmap Development: Crafted detailed product roadmaps that aligned business goals with development priorities, ensuring a strategic approach to product growth and feature enhancement.•Sub-Domain Modeling: Prepared Entity-Relationship Diagrams (ERD) and Sequence Diagrams for various sub-domains, utilizing advanced modeling techniques to optimize the team's understanding of system architecture and streamline development workflows.•API Documentation: Provided meticulous API documentation, which led to a significant increase in integration success rates with partners, reducing post-integration issues and strengthening business collaborations.•Process Mapping for Customer Applications: Designed comprehensive process maps for customer applications, aiding in the optimization of application workflows and improving the overall user experience

Tehran, Iran

Nabrika - E-commerce Startup (Owned by Norahan International Transportation Company): Specializing in the sale of clothes and cosmetics.Tasks:•Market Analysis: Conducted a detailed competitive analysis of the clothing retail market to identify market share distribution and potential growth opportunities.•Customer Insight Surveys: Surveyed and analyzed customer needs to guide product offerings and enhance user experience.•KPI Development: Defined and implemented key performance indicators (KPIs) to effectively track and evaluate product performance, ensuring alignment with business objectives.

Tehran, Iran

Quick Pay - Freight Factoring Startup (Sepandar Company): An Iranian startup aiming to create the country's first freight factoring app, inspired by US factoring companies. The startup eventually faced financial difficulties.Tasks:•Stakeholder Communication: Engaged with key stakeholders to determine project requirements and objectives, acting as the primary liaison between teams and stakeholders to ensure alignment and clear communication.•Backlog Management: Managed and prioritized product backlog items, ensuring development efforts were aligned with business needs and project goals.•Wireframe Design & Client Presentation: Designed wireframes and presented them to clients, ensuring proposed solutions met business requirements prior to implementation.•Product Roadmap Creation: Developed a product roadmap that translated the overall vision into actionable steps and milestones for the development team.•Industry Consultation: Initiated contact with two international freight factoring companies to seek advice and insights, aiming to enhance the product based on global best practices.

Master'S Degree, Business Management And Project Management

Bachelor'S Degree, Industrial Engineering