Brittany Payton Email & Phone Number

Atlanta, Ga, Us

United States

● Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.● Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.● Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.● Studied customers' business processes to customize implementation measures for minimal disruption… Show more ● Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.● Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.● Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.● Studied customers' business processes to customize implementation measures for minimal disruption to operations.● Evaluated implementation personnel training procedures, taking customer feedback and overall Enduser performance metrics into account when designing future training guidelines.● Oversaw 200+ implementation personnel through 30+ professional service engagements.● Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.● Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.● Configured implementation parameters based on customer requests and personal inspection of clients' system support limitations.● Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.● Collected, arranged, and input information into database system.● Devised and implemented processes and procedures to streamline operations. Show less

United States

● Lead Account Manager within org, increased and maintained 25% sales profit through account analytics, customer relations, and current market review.● Demonstrated products, responded to questions, redirected concerns and overcame objections.● Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.● Developed creative solutions to meet individual client needs.● Built and cultivated healthy pipeline of customers interested in… Show more ● Lead Account Manager within org, increased and maintained 25% sales profit through account analytics, customer relations, and current market review.● Demonstrated products, responded to questions, redirected concerns and overcame objections.● Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.● Developed creative solutions to meet individual client needs.● Built and cultivated healthy pipeline of customers interested in partnering with company.● Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.● Resolved problems with high-profile customers to maintain relationships and increase return customer base.● Collaborated with upper management to implement continuous improvements and exceed team goals.● Managed accounts to retain existing relationships and grow share of business.● Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.● Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.● Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.● Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities. Show less

United States

United States

● Maintained office PCs, networks, and mobile devices for 40 elementary school teachers.● Monitored systems in operation and quickly troubleshot errors.● Set up PCs, projectors, and microphones for use in classrooms.● Managed system-wide operating system and software deployments as well as related software upgrade problems.● Performed troubleshooting and repaired peripheral devices such as printers, scanners, and promethean boards.● Linked computers to network and peripheral… Show more ● Maintained office PCs, networks, and mobile devices for 40 elementary school teachers.● Monitored systems in operation and quickly troubleshot errors.● Set up PCs, projectors, and microphones for use in classrooms.● Managed system-wide operating system and software deployments as well as related software upgrade problems.● Performed troubleshooting and repaired peripheral devices such as printers, scanners, and promethean boards.● Linked computers to network and peripheral equipment.● Researched and identified solutions to technical problems.● Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Show less