Stephen Camp Email & Phone Number

Adeptly managed the entire phase of installation projects across United States and Canada, including planning, implementing, monitoring, directing, and closing scrub and linen dispensing equipment projects. PROJECT MANAGEMENT-Appointed Lead Implementation Engineer with business partners to identify and quantify business issues associated with specific projects.-Leads software development project activities, including technical and business requirements with the emphasis on designing and Methods & Procedures for Innovative Product network.-Serves as Project Manager for Software/Machine Upgrades to hospital equipment in the field.-Tests, plans, and implements new software, hardware and applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security.-Develops and implements business strategies; Assists in setting strategic technical direction in support of customer-facing organizations.-Finalized and carried out plans for installation by closely collaborating with IT and engineering staff.-Spearheaded the Installation Team in coordinating and setting up scrub dispensing machines.-Facilitated training on machines operations and software management-Remotely manages 10+ Field Technicians; Schedules Field Technicians; Manages training schedule for Field Technicians.-Oversees workforce management solutions.-Completed annual schedule for preventative maintenance for 400+ sites.-Trains employees on the use of SalesForce.-Programmed equipment communications to local and web-based servers via Linux software.-Linux programming/command line; Networking communications;Training with web developers.-Manages 3rd-party invoicing.-Increased company’s IPA revenue by exceeding 90% sales goal and saved company $300,000 due to yearly error-free maintenance provided.

-Configured corporate servers; provided guidance in evaluation, selection, and implementing of new healthcare within the corporate global community.-Supported all aspects of the company’s network infrastructure, including operations, maintenance, implementation, and administration of the network.-Implemented new technologies as appropriate.-Oversaw information security, day-to-day network monitoring, maintenance and resolution of complex network problems.-Identified corrective and/or preventive procedures to ensure smooth operations and processes.-Recognized by Senior Leaders for excellent management of equipment and thorough repair of defective devices. -Maintained and provided revision applications updates.-Used thoughtful work-arounds to solve and troubleshoot problems until full operating configuration was resolved.

Experienced Engineer with troubleshooting hardware, software, operating systems and networking protocols in a Windows environment.-Met daily service repair needs of customers’ equipment and networks while driving increased customer service and loyalty. -Diagnosed and repaired computers, computer networks, switches and IT systems.-Managed vendor relationships which included vendors’ service delivery processes in compliance with corporate healthcare policies.

-Performed diagnostics on personal computers and peripherals. -Performed PC/Laptop and printer repairs, imaging, connections and configurations.-Managed technical troubleshooting for PC crashes, slowdowns and data recoveries for small business and residential customers via telephone and/or e-mail.-Provided documentation, troubleshooting and resolution procedures on reported issues to the helpdesk.CUSTOMER SUPPORT-Coordinated technical functions concerning information access and communication between end users and support website.

TECHNICAL / CUSTOMER SUPPORT-Consistently recognized for low defect rate. Awarded commission and bonuses for work productivity.-Oversaw cable and high-speed data internet installations, troubleshooting and service calls.-Created additional on-site upsell opportunities while servicing customers.-Sold upgrades, added new customers and collected service fees.-Verified customer documentation and payment information.

Bachelor Of Science (Bs), Management Information Systems, General, 3.70 Gpa

Bachelor Of Science (Bs), Business Administration And Management, General

Education record