Phong Bui Email & Phone Number

Minneapolis, Minnesota, United States

Golden Valley, Minnesota

Eden Prairie, Minnesota

• Hardware system setups on Cisco/HP/Dell/VM servers.• RHEL Install and Spok software setup configuring/troubleshooting remote/in-house.• Analyze security scans results and identify the actions that are required for Military Site installations.• Travel to a Spok customer sites to install and configure/test system.• Maintain familiarity with current and previous versions of all products, procedures and processes and technology supported through PSG by participating in-house training sessions and self-study Customer Relations.• Communicate with various Spok departments regarding issues during provisioning.

Eden Prairie, Mn

• Provide support on critical communication systems on a daily basis. Support customer’s PBX integration into Spok Console which deals with Software/hardware and configuring.• Assist with post cut issues when projects are transitioned over, Work with development to resolve issues that are escalated/defects.• Working with multiple products such as Site Alert, Messenger, Smart Console, Enotify, IRM, Smart Speech, PBX integration. All on different operating systems.• Handle escalated issues within support.

Bloomington, Mn

• Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and track priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets of all employees.• Work on a team of 3 in IT to ensure system is running efficiently on a daily basis. Whether taking in tickets via phone/email or onsite assistance

Walser Honda

• Provide excellent customer satisfaction by greeting all customers promptly and in a courteous manner. Communicate and handle paperwork between customer and finance. Educate customers on different model of each vehicle.