Promoted to Front of House, Day-Time Assistant Manager while assisting the launch of the new lunch program and increasing online ratings as a result of providing a positive experience for guests.● Managed the reservation system (RESY & Lightspeed), seating and capacity management following COVID -19 guidelines.● Directed to-go order fulfillment and meal pacing, food delivery and execution for all tables.● Took on extra responsibilities including plant caretaking, serving guests, and restaurantmaintenance.● Acquired T-ABC Certification in effort to fully serve and provide safety for guests andco-workers.

Member of 2019 award winning staff recognized as Bon Appetit Magazine’s 50 “Best New Restaurants in the United States.” Selected as a member of the menu research and development team tasked with creating menu and cocktail specials.● Daily duties included opening and closing the restaurant.● Asked to return after COVID-19 pandemic to ensure cleanliness standards wereupheld and guidelines for safety were met.● Front of house duties included: host, expo, server, runner, and bar-back positions.

Prep Cook duties included inventory tracking, ordering, preparing food to order and keeping food fresh. Responsible for brunch preparation on weekends.

Managed a disaster relief team (i.e. hurricanes and major flooding) including efforts for hurricanes Harvey, Irma, Jose, Maria, Hermine, Julia & Matthew.● Contacted each client personally to ensure 100% satisfaction guarantees, resulting in the highest rated customer feedback in company history.● Managed teams of 8-60 staff members at any given time, specializing in water, fire, mold and storm mitigation and repair across the United States.● Built an online resource map system to update and maintain the progress of all projects.● Assisted with website design, social media, instructional media and print media resources.

The Grayces band member and digital team supervisor responsible for “Just Another Thing” award-winning music video.● Created digital media artwork, contracts, NDAs and release forms for represented artists.● Established partnerships with local music labels to further outreach for new talent.● Researched and corresponded with national radio contact programs.● Engineer and editor of A/V projects using Final Cut Pro, ProTools HD and Logic.

Prepared meals with multiple courses for 25-500 people per event and approximately 3-10 events a week while maintaining, cleaning and stocking two separate walk-in food storage facilities.● Became Serve-Safe Certified for the state of Tennessee.● Assisted in family meal preparation for 5-20 people daily.● Worked to create new venues, including both design and physical construction.

Managed the customer experience over both phone and email as well as website traffic.● Increased internet sales by 330% by reorganizing and maintaining online resources.● Responsible for 87% of total internet product sales in 2008.● Arranged store to ensure a fresh look, rotated merchandise to feature new products.