Scheme Underwriter
Current
Sep 2013 - Present
AeroLeads people directory · profile
Pete Cousins Email & Phone Number
Scheme Underwriter
at
Canada Life
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Scheme Underwriter
Location
Bristol, England, United Kingdom
Company size
Who is Pete Cousins? Overview
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Quick answer
Pete Cousins is listed as Scheme Underwriter at Canada Life, a with 13108 employees, based in Bristol, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Pete Cousins.
Pete Cousins previously worked as Customer Services - Contact Supervisor at Aviva Uk and Customer Services - Customer Contact Representative at Aviva. Pete Cousins holds Vocational A-Level, I.T., C D from City Of Bristol College.
Company email context
Email format at Canada Life
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Canada Life
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Profile bio
About Pete Cousins
A highly self-motivated, driven and focussed supervisor with a proven track record of consistently leading customer facing staff to achieve demanding and varied commercial service levels and deliver an exceptional customer experience within fast paced, high pressure Financial Services environments. Possessing an exceptional understanding of business and customer needs, along with the skills and knowledge to deliver both through the development of high performing teams and the careful management of relationships with key strategic partners.
Current workplace
Pete Cousins's current company
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Canada Life
5 roles
Pete Cousins work experience
A career timeline built from the work history available for this profile.
Customer Services - Contact Supervisor
Aviva Uk
Responsible for managing a team of agents handling inbound and outbound contacts with customers, strategic partner’s Financial Planners and branch network and third parties in adherence to company best practice and FSA guidelines and in line with published key performance indicators.Key accountabilities included:- Overall achievement of key performance indicators - Staff training, development and appraisals- Resource and workflow management- Fielding escalated complaint / complex calls- Production and upward reporting of management information- Ongoing analysis of processes and procedures to maximise efficiency- Key contributor to continuous improvement initiatives- Drafting and maintenance of documented procedures- Relationship management between Aviva and strategic partners - Work on teams delivering Projects impacting Contact Centre operations
Nov 2007 - Jan 2010
Customer Services - Customer Contact Representative
Aviva
Field inbound and make outbound calls regarding Pension, Investment and Protection products in adherence with company procedures/best practice and individual productivity and quality targets, contributing to Published departmental service level agreements. Key responsibilities / service levels:- Call answer speed- Call abandonment rate- Call quality- Lead generation- Customer retention
Nov 2005 - Dec 2009
Customer Services Administrator
Oct 2004 - Jul 2005
Customer Services Assistant
Sep 2001 - Aug 2004
Team & coworkers
Colleagues at Canada Life
Other employees you can reach at canadalife.com. View company contacts for 13108 employees →
DW
Devon Welch, Cfp®
Colleague at Canada LifeWinnipeg, Manitoba, Canada
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KD
Karen Dick
Colleague at Canada LifeOshawa, Ontario, Canada
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AM
Alex Macaskill
Colleague at Canada LifeHants, Nova Scotia, Canada
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BM
Bryan Mutombo
Colleague at Canada LifeOttawa, Ontario, Canada
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DT
Drew Thomas
Colleague at Canada LifeWinnipeg, Manitoba, Canada
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HK
Harkiran Kaur, Crm
Colleague at Canada LifeLondon, Ontario, Canada
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RP
Rosie Pardhan
Colleague at Canada LifeToronto, Ontario, Canada
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PB
Pease, Bev
Colleague at Canada LifeEnfield, England, United Kingdom
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CP
Cheryl Pratt
Colleague at Canada LifeHarlow, England, United Kingdom
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LG
Louie Georgakis
Colleague at Canada LifeToronto, Ontario, Canada
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Devon Welch, Cfp®
Colleague at Canada LifeWinnipeg, Manitoba, Canada
View →
KD
Karen Dick
Colleague at Canada LifeOshawa, Ontario, Canada
View →
AM
Alex Macaskill
Colleague at Canada LifeHants, Nova Scotia, Canada
View →
BM
Bryan Mutombo
Colleague at Canada LifeOttawa, Ontario, Canada
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DT
Drew Thomas
Colleague at Canada LifeWinnipeg, Manitoba, Canada
View →
HK
Harkiran Kaur, Crm
Colleague at Canada LifeLondon, Ontario, Canada
View →
RP
Rosie Pardhan
Colleague at Canada LifeToronto, Ontario, Canada
View →
PB
Pease, Bev
Colleague at Canada LifeEnfield, England, United Kingdom
View →
CP
Cheryl Pratt
Colleague at Canada LifeHarlow, England, United Kingdom
View →
LG
Louie Georgakis
Colleague at Canada LifeToronto, Ontario, Canada
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2 education records
Pete Cousins education
Vocational A-Level, I.T., C D
City Of Bristol College
Gcses
Mangotsfield Secondary School
FAQ
Frequently asked questions about Pete Cousins
Quick answers generated from the profile data available on this page.
What company does Pete Cousins work for?
Pete Cousins works for Canada Life.
What is Pete Cousins's role at Canada Life?
Pete Cousins is listed as Scheme Underwriter at Canada Life.
Where is Pete Cousins based?
Pete Cousins is based in Bristol, England, United Kingdom while working with Canada Life.
What companies has Pete Cousins worked for?
Pete Cousins has worked for Canada Life, Aviva Uk, Aviva, and Sainsbury'S.
Who are Pete Cousins's colleagues at Canada Life?
Pete Cousins's colleagues at Canada Life include Devon Welch, Cfp®, Karen Dick, Alex Macaskill, Bryan Mutombo, and Drew Thomas.
How can I contact Pete Cousins?
You can use AeroLeads to view verified contact signals for Pete Cousins at Canada Life, including work email, phone, and LinkedIn data when available.
What schools did Pete Cousins attend?
Pete Cousins holds Vocational A-Level, I.T., C D from City Of Bristol College.
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