Pam Cox Email & Phone Number

Venice, Fl, Us

Florida, United States

Bradenton, Florida

Venice, Florida Area

I have completed a long term consulting assignment and am seeking short or long-term opportunities in Southwest Florida or as a remote resource. I can bring a variety of experience to assist companies with Program & Project Management, Product Management, Analysis or any type of IT role.

Venice, Florida Area

Worked as a consultant at a real estate firm as a Project Manager managing large infrastructure projects including: - Messaging projects (O365 Exchange Online, migrated over 55K mailboxes globally to O365, Upgrade Exchange environment, Skype for Business, pilot Skype Conferencing/TEAMS, Distribution Tool Application, Mobile Device Management, Marketing updates)- Internet of Things (IOT) application (brought infrastructure and application in house and collaborated with clients to set up a B2B VPN solution)- Configuration Management/Desktop projects (Developed roadmap and projects for PC Operating Systems and Office versions, led Office 2010 and 2013 upgrades, led application testing for WIN10, led projects to drive standard monthly patching through BigFix, documented and led improvements for User Onboarding, managed variety of project to test and deploy software and system updates to over 18K PCs)- Process/Analysis projects (developed standard templates for project overviews and status reporting, Developed and updated Sharepoint sites, set up analytical reporting for user and computer information using AD, Peoplesoft, BigFix, Asset, O365 and security information.- Leveraged tools to plan, track and deliver projects (WorkFront, Innotas, Teams, MS Project, Visio, Sharepoint, Sway, Excel and other reporting tools)

Schaumburg, Il And Bonita Springs, Fl

As an independent consultant, was responsible for a program of work for Infrastructure related projects including VMWare and SAN Assessment, Notes Mail Assessment, Cloud based Exchange and Sharepoint solution, hosted VOIP solution, Desktop Strategy, Network Assessment, Security Review, Disaster Recovery Testing, Monitoring Evaluation, Infrastructure Upgrades (Active Directory, Citrix, Backup) and contract reviews.

• Areas of responsibility included Hardware lifecycle, Database Administration, Storage, Backup, Archival/Discovery, Disaster Recovery, Business Continuity, System Administration (server, Peoplesoft, CampusVue), Security Administration, Capacity Planning, Release Management, Monitoring & Event Management and Problem Management.• Led project to design and implement Service-Now for the HR Service Center and IT Service Desk (Incident Management, Service Catalog, KnowledgeBase, integration with Peoplesoft/AD, Change Management).• Led Operational Excellence program for Service Assurance to eliminate compliance issues and improve operational processes focused on Segregation of Duties, standard processes for Monitoring, Problem Management, Release procedures, database procedures, change configuration auditing (Tripwire, Idera Compliance Manager and NetPro tools), implemented a CMDB for application/server/storage devices and developed standard maintenance windows.

- Serve as CEC Transition Manager for Acxiom outsourcing agreement. Managing overall relationship, performing project and issue management. Leading integration efforts for CEC, Acxiom and HCL by coordinating workshops, developing process documentation, defining roles and responsibilities and escalating/resolving issues.- Provide consulting on processes for project management, demand management, problem management and overall standards for documentation/process management.- Share industry best practices with CEC IT teams and strategic consulting partner.- Developed and delivered RCA (Root Cause Analysis) training with the CEC Change Manager to 50+ IT employees.

Chicago, Illinois, United States

Held positions as AVP – IT Enterprise Process & Quality Assurance and AVP – IT Service Management.• Improved process maturity and reduced costs by developing and implementing enterprise process architecture, process improvement methodologies and leadership for initiatives to improve integration of IT services.• Served as key member of the leadership team providing strategic direction and operational support for the infrastructure by reducing outages and improving short-term and long-term system availability. • Led several critical teams (Process, Reporting & Governance, IT Procurement, IT Asset Management, Software License Management, Technology Change Management, Release Management/Pre-Production scheduling, Defect Management, Capacity Planning and Service Level Management) to demonstrate value by improving/measuring the delivery of IT services and reduction of costs.

Project Manager - led Server Migration, Active Directory and Exchange projects for a large, publishing client.

Was responsible for the day-to-day operations/escalations and point person for expansion of services and issues related to scope. Contract included a 10-year $1.9B outsourcing agreement covering Network, Desktop, Server, Help Desk, Security, Asset Management, Cross Functional and Transformation services.

Bachelor Of Business Administration - Bba, Management Science

Bachelor Of Science - Bs, Computer Science

Telecommunications Management