Penny Deprey, Cpp Email & Phone Number

Bradenton, Florida, United States

• Discuss business requirements with sales team, prospects, and clients.• Demonstrate features and functionality of payroll, time and labor management, applicant tracking, learning management, performance management, and business intelligence analytics applications.• Train newly implemented client users.• Describe complex, technical concepts in simple, easy to understand terms for audiences ranging from C-level executives to end-user employees.• Demonstrate features and functionality for internal team members in advance of new product releases.• Produce and edit recorded product demonstrations for internal and external use.• Coordinate and present bi-monthly sales new hire training program.

Tampa/St. Petersburg, Florida Area

Piloted team of instructional designers and trainers to deliver eLearning and ILT courses. Developed training programs, tested enhancements to payroll and benefits applications, and collaborated with multiple leadership teams to identify educational needs. Partnered with marketing team to expand revenue streams. Generated both internal and external training series and videos to boost overall revenue, collaboration, and efficiency:-Collaborated with sales department to determine product training eCourse content. -Worked with operations management team and content developers to script client-focused year end videos. -Submitted completed courses to sales leadership for review consistently 2-4 weeks ahead of schedule. Designed and developed mobile app guide for use by 100+ employees and external guide for all clients:-Formulated timeline and mobile app guide scope, collaborated with marketing, operations, and app developers. -Wrote and tested internal and external guides to improve accuracy and adjust for changes. -Conducted internal webinars in preparation for customer-facing program roll out.

Tampa/St. Petersburg, Florida Area

Orchestrated discovery, mainframe testing, and auditing of large payroll client implementations. Facilitated APA certification training and development efforts. Directed wage attachment team to consistently meet Service Level Agreement (SLA) deadlines. Implemented payroll for Fortune 500 Company generating millions in revenue over 1-year timeframe: -Partnered with client to identify needs, establish weekly and monthly status reports, and set expectations. -Coordinated weekly internal and client meetings to review progress and provide relevant instructions. -Executed first successful payroll following completion of user acceptance testing and wage and tax balancing. Facilitated Certified Payroll Professional certification training program through coordinated classes and webinars: -Outlined topics to be covered in collaboration with training team and operations team members. -Updated current presentation with new animations, quizzes, and games to enhance learning and retention. -Oversaw all aspects of training sessions and webinars including attendance review and employee follow-up. Defined and documented tax reporting and collecting process for payrolls totaling +$1M to prevent financial loss: -Guided process identification with financial team for wiring / reverse-wiring client funds to tax holding account. -Directed client meetings to review procedures, answer questions, and plan initial event. -Monitored payroll process, financial interactions, and reports to ensure routine and timely cash transfers.

Fountain Valley, Ca

Managed HR responsibilities and talent development for 3 tax division teams. Headed payroll tax inquiries and amendments, client communications, and special training programs to maximize efficiency. Coordinated mission, vision, values rollout to create excitement and engage employees. Reduced tax inquiry inventory by ~60% and amendment inventory by ~40% with process improvement initiative: -Worked with members of process improvement, inquiry, and amendment teams to highlight requirements. -Defined and implemented inventory reduction processes, parameters, and personnel needs. -Tracked daily, weekly, and monthly progress and celebrated milestones met to motivate team. Researched and drafted content for 20+ page quarterly tax newsletter to be sent to all clients nationwide:-Analyzed previous newsletter and updated all links, tax laws, and deadline dates as needed. -Initiated assessment of client email listing and scrubbed for accuracy. -Presented newsletter draft to key stakeholders for review and to scrubbed client listing via Constant Contact.

Irvine, Ca

Coordinated organizational development for all employees. Led human resource management for west coast offices. Oversaw online programs, on boarding efforts, and payroll training. Created and integrated CPP training program and increased pass rate by 15% within first year: -Evaluated entirety of 1,000+ page APA-published Payroll Source Book for transcription and education. -Composed written guide, PowerPoint presentation, and training exercises relative to Payroll Source chapters. -Oversaw classes, results analysis, and documentation of pass rates during multiple successive testing windows. Established and headed multiple specialized training programs to boost team proficiency and customer experience. -Pioneered creation and administration of supervisor training program and devised all relevant training materials. -Spearheaded development and execution of Payroll 101, Payroll Specialist, and New Accounts training programs. -Founded Customer Service Training Program based on company desire for client communication best practices.