Pearl Sustiguer Email & Phone Number

Oslo, Norway

Ensuring top-tier customer and partner satisfaction and implementing strategies for enhanced experiences and streamlining processes.Elevating Customer Satisfaction:- Analysing customer and partner requirements and pain points and ensuring a comprehensive understanding of their goals and challenges- Working with internal and external stakeholders to address customer issues and drive organisational growth and effectivenessOptimising process: Identifying and rectifying issues to enhance operational efficiency and foster smoother and more agile processesInitiating Cross-functional synergy:- Aiding partners, customers and internal teams from the onboarding phase and throughout the customer journey- Initiating ad-hoc projects that do not neatly fit within the organisational chart or that fall between departments' areas of responsibility- Driving a unified and collaborative environment to optimise customer and operational successesZTL is a B2B Paytech company, challenging the banks and their domain on corporate payments. The platform is built on smart technology utilising PSD2 and enables clever integration through API building blocks to build customised payment solutions.

- Led the Client Service Online (Customer Success) team in Norway whilst working closely with the Nordic team to ensure high-quality customer service and help clients reach their goals.- Resolved general customer requests and issues and collaborated closely with the technical and product teams to determine customer problems.- Collaborated closely with sales to support new customers, sales renewals, updates and supporting sales opportunities. - Served as primary contact for the onboarding and training of new NIQ solutions users.- Built and updated reports and data extracts using NIQ solutions. - Provided insights and support to customers to ensure they get the most out of the NIQ solutions.- Worked closely and directly with Norwegian and European customers, from start-ups to global companies, to build long-lasting relationships.NielsenIQ is the industry leader in global measurement and data analytics and the most trusted retail and consumer intelligence source.

Oslo, Norway

Assisted PoliSee AS, Avant-Garde Solutions AS, and JollySharing AS on their marketing research, social media communication and business development needs.

Oslo, Norway

Conducted market research on solid waste management for the Norwegian market.Mapped out the waste management and processes in Svalbard/Longyearbyen to devise key value propositions.

Oslo, Norway

Conducted market and competitive analyses. Created buyer/customer personas.

Oslo, Norway

- Developed and implemented marketing strategies- Content marketing development for the website and social media platforms (Facebook)- Market and competitive analyses – interviewed potential users on brand awareness and their willingness to visit the site or register as a user. - Rebranding of JollySharing - new logo development, cover photo and colour palette.

- Managed activities throughout the order fulfilment and coordinates the entire delivery cycle to ensure established deadlines are met. - Monitored orders and order system to ensure that partners deliver as they promised and customers receive orders as expected. - Carried out quality assurance tests and technical reviews of campaigns to discover errors and optimize usability. - Conducted due diligence of potential partners and approving contracts. - Assisted partners in successfully delivering their products and services.- Open communication and collaboration with cross-functional teams to highlight and resolve issues and improve the partner and customer experience. - Invoice approval and some administrative tasks

Built client relationships by responding to inquiries, identifying and assessing customers' needs, resolving problems, and following up with potential and existing customers to ensure satisfaction.

Responsible for motivating and guiding students in various fields and courses. Helped students individually or in groups who need to improve their academic performance.

Responsible for a variety of tasks in the marketing department and sales-related activities. The internship term paper focused on investigating the business’ growth opportunities (in the UK) and recommended go-to-market strategies.

Helped create a convivial atmosphere for the customers. Provided customer service and dealt with inquiries and orders. Also, I arranged and hosted parties, (sponsored) school activities and was in charge of the Kiddie Crew Program and Summer Camp.

Master Of Science, Strategic Marketing Management

Master thesis: “How do curvilinear and rectilinear forms in the interior settings of coffee shops affect consumers’ emotions, behaviour.

Bachelor'S Degree, Bachelor Of Business Administration

Activities and Societies: Translation Task Force - Member SBIO Business Society - Member

Summer School, International Marketing

International Marketing with a special focus on Ethics Branding and Social network strategies

Summer School, International Business

International Relations and Organizations Business strategies - Innovation, Organizations and Markets

Intensive Language Course, Norwegian Language

Norskprøve 3: Muntlig og Skriftlig (Oral and Written Exams) Test I Norsk – Høyere nivå (C1/C2): Skriftlig (Written Exam)

Intensive Program, Flight Cabin Crew Course

- Survival Swimming - Advanced First Aid + CPR - Fire Safety & Prevention

Bachelor'S Degree, Bachelor Of Science In Tourism Management