Steven Pearson Email & Phone Number

Newcastle Upon Tyne, United Kingdom

How do you make the most risk-averse decisions for your technology investments when your day-to-day duties mean your technical knowledge, time and resources are over-stretched?Are you concerned about safeguarding your technology infrastructure, reputation and budget? Our customers usually come to us because they are pressured to deliver outcomes but are overwhelmed by competing and conflicting information surrounding technologies.If these issues sound familiar, you should… Show more How do you make the most risk-averse decisions for your technology investments when your day-to-day duties mean your technical knowledge, time and resources are over-stretched?Are you concerned about safeguarding your technology infrastructure, reputation and budget? Our customers usually come to us because they are pressured to deliver outcomes but are overwhelmed by competing and conflicting information surrounding technologies.If these issues sound familiar, you should consider contacting us. Email info@forfusion.com or visit www.forfusion.com to find out more. Show less

Newcastle Upon Tyne, United Kingdom

How do you make the most risk-averse decisions for your technology investments when your day-to-day duties mean your technical knowledge, time and resources are over-stretched?Are you concerned about safeguarding your technology infrastructure, reputation and budget? Our customers usually come to us because they are pressured to deliver outcomes but are overwhelmed by competing and conflicting information surrounding technologies.If these issues sound familiar, you should… Show more How do you make the most risk-averse decisions for your technology investments when your day-to-day duties mean your technical knowledge, time and resources are over-stretched?Are you concerned about safeguarding your technology infrastructure, reputation and budget? Our customers usually come to us because they are pressured to deliver outcomes but are overwhelmed by competing and conflicting information surrounding technologies.If these issues sound familiar, you should consider contacting us. Email info@forfusion.com or visit www.forfusion.com to find out more. Show less

Newcastle Upon Tyne, United Kingdom

Microsoft 2000-2008 systems administration. Domain Registration/Management. DNS. Microsoft Exchange Administration(2003-2010) MailScanner(Linux). WSSv3/SharePoint2010. Microsoft Lync 2010 installation and administration including Edge and Monitoring/Archiving. IIS, SSL Certificates.

Newcastle Upon Tyne, United Kingdom

Managed Croft's remote monitoring offering dealing with any issues which arose, includingLinux MailScanner support/fault resolution. Also performed remote deployments such asMulti-site AV deployments and BlackBerry Server Installs where required.

On site support for various clients. Duties included checking backups, ensuring systems operating correctly and general user support.

Responsible for managing a team of 7 real time analysts ensuring maximisation of service levels across the contact centre through use of workforce management (WFM) software and various telephony systems (Total Recall, Enterprise Administrator, Rockwell ACD, Assyst). Responsible for the Q-Max WFM solution within Littlewoods, ensuring accuracy of data held and implementing reporting structures to guarantee this information remained accurate. Also developed MIS reports using VBA for Excel… Show more Responsible for managing a team of 7 real time analysts ensuring maximisation of service levels across the contact centre through use of workforce management (WFM) software and various telephony systems (Total Recall, Enterprise Administrator, Rockwell ACD, Assyst). Responsible for the Q-Max WFM solution within Littlewoods, ensuring accuracy of data held and implementing reporting structures to guarantee this information remained accurate. Also developed MIS reports using VBA for Excel which provided accurate information on performance against KPI’s Show less