Manage staff to ensure compliance with Treasury Management (TM) ACH Risk parameters and required reporting, interface with auditors, prepare budget, edit internal and external documents. Ensure Account Analysis billing, validation, and adjustments. Assist with process mapping, coordinate staff events, validate Remote Deposit implementations, ensure privacy event notifications. Distribute and validate registration of security tokens for TM products. Provide reporting related to sales, portfolios, fees, statistics, trends, etc. Execute and maintain evaluations, testing, and database maintenance related to operational risk. Maintain contingency documentation. Track and report fraud occurrences. Prepare and approve incoming invoices for payment. Ensure distribution to cost centers of manual fees and income related to TM products. Administer Incentive Compensation Plans. Prepare presentations, maintain exceptions records, notify clients when fraud products are not installed, manage various projects, etc.

Managed staff coordinating remediation efforts during technology outage incidents serving as point of contact for Treasury Services technology issues. Engaged and coordinated resources to ensure timely return to service. Analyzed outages to prevent recurrence and identify opportunities for improvements. Ensured management and government reporting. Managed system and process projects. Managed command centers used for tracking and supporting conversion projects.

Vice President, General Manager – Electronic and Trade Services (1999 – 2002): Managed operations, billing, customer service, call center, implementations, product, project, and other staff of over 120 supporting Funds Transfer, Client Access, Liquidity, Trade Services, and File Transmissions.Vice President, Manager – Electronic Services (1993 – 1999):Managed staff of 55 providing high quality service to the bank’s corporate customers. Functional responsibilities included the management of Funds Transfer, ACH, Payment Services, Client Access, Transmission Services, and Remittance Banking Client Services areas in three locations. Managed operations, billing, customer service, call center, implementations, and projects.Vice President, Manager – Electronic Banking (1991 – 1993):Managed staff of 14 providing ACH and Information Reporting products and services to corporate clients. Improved on-time file delivery. Assisted in successful transition of merger bank clients. Ensured successful conversion of file transmissions. Served on SWACHA Marketing and Operations Committee.Assistant VP Manager – Automated Banking and Account Services (1985 – 1991): Managed representatives involved in systems conversions, and provided liaison services between banks/branches and the data center. Organized the inception of Accounts Services and managed account representatives administering service level agreements, monitoring, and reporting.Assistant Vice President, Manager – Customer Accounting (1983 – 1985): Managed staff performing bookkeeping, reconciling, call center, and customer service functions.