Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

• Managed processing operations for real estate loans for the $1.5 billion loan portfolio of this non-profit serving the needs of more than 100,000 members – oversaw processing of mortgage loan origination and preparation of all documents (deed of trust, note, responsibilities/rights of member, etc.), and staging of all information necessary for closing of loans.• Managed a team of loan processors – distributed loan requests; monitored processing stages and quality of work; trained loan processors; developed performance plans; delivered coaching; conducted annual performance reviews; and when appropriate, recommended promotion to senior status/supervision/management. • Managed other operational units in the absence of managers and supervisors of lending, closing, and sales.• Monitored operational reports, transactional activity, and provided management information to executives – provided reports for tracking of loan products for both Chevron Federal and Spectrum Credit Unions; monitored closing dates; and reviewed new file submissions from sales for completeness.• Developed expertise with a full spectrum of loan products and knowledge in multi-state lending (including Texas).• Contributed to the procedural writing and implementation of Prime Alliance system for operations. • Managed operational changes to handle a major increase in real estate loan volume in 2009 – increased processing operations to handle pipeline growth from 93 to over 700, in a 4 month period.• Authored updates to procedural documentation for regulatory changes for HMDA,RESPA, and Dodd Frank.• Met and exceeded funding goals – achieved average pull through ratios of 74% of the monthly pipeline; and achieved exceptional closing of 115 units for $29.8 MM.• Contributed major processing services for a Relocation Program shared by 4 lenders (CFCU was the only credit union in this partnership) – contributed key service to a project that achieved 48% of loans funded nationwide.

• Assisted a private mortgage broker in the origination and processing of both wholesale and commercial loans for clients looking to purchase or refinance primary, investment, or commercial properties.• Worked with lenders and third-party vendors for file submission and handling of all issues, through to closing of the loan.

• Served in various operations management roles for Washington Mutual, the largest savings and loan association in the United States - managed various operational units involved in mortgage loan processing; and promoted to senior operations role managing teams focused on pricing, closing, and loan delivery.• Managed human resource development issues of teams – served as competency lead to entire department; delivered training on customer service, legal issues, and regulations in the mortgage banking industry; developed goals, objectives, and performance plans; and delivered coaching, evaluations, and recommendations for recognition/promotion. • Collaborated with Sales to insure loans were closed – closed loans on time; and contributed to the consistent meeting or exceeding of funding goals. • Managed pricing operations – locked loan files for wholesale and retail actions; assessed and authorized pricing exceptions; and assisted pricing coordinators in analysis of variance reporting. • Oversaw daily operations of processing centers in Dublin, Pleasanton, Castro Valley, and Livermore.