Peggy Kness Email & Phone Number

Denver Metropolitan Area

Denver, Colorado, United States

• Drive proactive collection of business relevant goals to guide customers strategic requests and/or support customer’s strategic IT and business decisions.
• Establish and maintain SAP's trusted relationship with customers resulting in high customer satisfaction and contract retention.
• Maintain up to date knowledge of the SAP Fieldglass solution, roadmap, trends and industry. Act as a trusted subject matter expert (SME) within and outside the organization
• Facilitate/participate in regular business reviews to address accomplishments, next steps, current status, success metrics and improvement opportunities with the customer

Chicago, IL

• Lead & supported regular strategic and tactical discussions with clients to review the use of the application and to design methods for optimizing the use of application
• Monitored multiple client projects including expansions, implementations, integrations, and enhancements
• Determined solutions for closing any gaps between the request and the ability to deliver
• Built strong working relationships with customer program counterparts and established regular meeting cadences to track progress and status

Centennial, CO

Centennial, CO

* Responsible for hiring, training/development, and management of a team of Service Coordinators and Sourcing Consultants who are accountable for the delivery of service to a global client base for day-to-day projects * Partner with Field Operations Executives and personnel to develop strategies to achieve key performance metrics that drive continuous.

Centennial, CO

* Partner with clients to develop strategies to achieve key performance metrics to drive continuous improvement to the program – Clients include: Charles Schwab, TVA, Walgreens & Aurora Health Care* Develop trusted advisor relationships with client’s program sponsors * Lead & facilitate special projects* Effectively leverage operational support departments.

• Responsible for developing and establishing best practice processes for the day to day operations for vendor management programs for staff augmentation services
• Nurture professional relationships with clients, peers and/or counterparts within each organization – Clients Include: Apple, Limited Brands, CUNA Mutual Group, Kohl’s, ToysRUs, Diageo
• Supervise the day to day activities of the Operations staff and ensure proper staffing levels are maintained to support the client’s business requirements - Accountable for 3-5 direct reports
• Attract, develop, and retain individuals with the necessary skills and capabilities to help achieve service excellence
• Assist the Program Director in assuring operational excellence in meeting client expectations and service level agreements
• Manage the Supplier relationship to ensure delivery of quality services to the client

• Facilitate the fulfillment of contractor requisitions for CUNA Mutual Group, Amdocs, VeriSign, Limited Brands and Kohl’s through IQNavigator's vendor management system
• Responsible for cost savings, screening resumes for multiple positions and scheduling interviews
• Provide outstanding client support in a fast paced, growing environment
• Network with Suppliers and Managers to develop more business
• Perform supplier audits (insurance certificates, background/drug checks, etc.) and report findings
• Handle system transaction updates (contract assignment extensions/rate changes, project milestone edits, accounting code changes, on-boarding/off-boarding activities, etc.)

Quiig IT is a Microsoft Certified Solutions Provider, specializing in SharePoint, SQL,.Net, etc. Responsible for recruiting, interviewing, client management and relationship development.Manage a full desk of Administrative duties; including MSA's, Consultant contracts, Insurance Certificates and resumes.

• Top Recruiter – consistently in the “Top 5” for the West Coast Division and a President’s Club member
• Consulted with and strategically recruited for full life cycle IT positions; includingProject Managers,.NET & Java Developers, Architects, QA Managers, Systems Admins, etc.(Clients included: Charles Schwab, Comcast.
• Helped implement and execute recruiting strategies to achieve required staffing goals and support the Company's strategic direction and growth objectives
• Handled all aspects of hiring – posted positions, reference checks, employee training and relations, terminated associates, conflict resolution, applicant testing and job offers
• Attended Networking events to develop new business
• Closed multiple openings in tight deadlines

~ Assured that Order Entry Dept. was following company guidelines on billing revenue and process ~ Researched billing information between 5 different computer programs~ Trained new employees on proper policies and procedures~ Handled all billing aspects; including, but not limited to, research, detailed data entry and team communication~ Consulted with.

Masters, Communication

Ba, Communication

Activities and Societies: Phi Sigma Sigma, Intramural volleyball and softball