• Senior Application Support Analyst with strong technical background and excellent customer engagement skills. I currently serve large enterprise clients by taking ownership, investigating, and resolving any application issues they encounter.• I have worked in various support roles ranging from helpdesk, infrastructure, operations, and production support and have been exposed to numerous technologies and platforms.• I have extensive experience in software development, having previously worked as a Senior Software Engineer in banking and financial industries, specialising in mainframe systems.• I also have a background in Business Intelligence and Data Analysis with expertise and focus on SQL. Apart from creating complex queries to perform data extraction, analysis, and maintenance on huge volumes of data, I also have experience in data modelling, designing and building reports, dashboards and visualisations.
Listed skills include Software Development, Requirements Analysis, Ibm Mainframe, Release Management, and 32 others.