Percy Wells Email & Phone Number

Charlotte, North Carolina, US

Anchorage, Alaska, US

Mayfield Heights, Ohio, US

Developed, spearheaded, and managed the Vendor Management Program that facilitated the use of third-party vendors/sub-contractors to work for Nesco’s internal end clients. Managed and mitigated risks to the company through the use of third-party resources. Developed and maintained key performance indicators (KPIs) to monitor vendor performance, identify.

Hanover, MD, US

• Led a team of Manager of Operations Support (MOS) that facilitated the use of third-party vendors/sub-contractors to work for TEKsystems’ internal end clients. Oversaw their leadership development and task completion.
• Managed team of 2-3 Managers of Operations Support, who managed teams of 5-6 Senior Compliance and Compliance Coordinators that were responsible for vetting the vendor and sub-contractor to place them at TEKsystems’.
• Developed and implemented processes, procedures, and metrics to monitor sub-vendor performance, identify areas for improvement, and drive accountability.
• Prepared and presented regular reports and presentations to senior management and stakeholders, providing insights into sub-vendor program performance, achievements, and areas for improvement.
• Performed team evaluations by establishing goals & responsibilities, assessing Key Performance Indicators (KPIs), and providing constructive feedback to enhance team productivity by 39%.
• Sub-vendor team exceeded All Time Weekly revenue high of 4.5 million ten times, exceeding five million weekly five times within one year (2021)

New York, NY, US

• Managed Fraud Recovery Supervisors who were responsible for a team of Fraud Recovery investigators that investigated fraudulent credit card transactions. Was responsible for overall business strategy, driving growth.
• Oversaw a team of 4-5 Fraud Recovery Managers that led teams of 15-20 Fraud Recovery Analysts.
• Utilized data analytics to analyze patterns, trends, and anomalies indicative of fraudulent activity, enabling proactive prevention and detection efforts.
• Conducted regular assessments and audits of fraud recovery processes and controls to identify areas for improvement and implement enhancements to optimize efficiency and effectiveness.
• Developed and implemented a comprehensive fraud recovery playbook, standardizing procedures and protocols across teams and improving efficiency and consistency in fraud recovery efforts.
• Fraud Recovery managers achieved a 28% increase in recovery rates within the first year of tenure through the implementation of enhanced processes and technologies; resulting in a $2 Million Net Recovered increase.

New York, NY, US

• Oversaw and led Projects surrounding the Mortgage Default departments that were medium to large (Financial impact) and high complexity. Developed and implemented project management methodologies, processes, and best.
• Coordinated cross-functional teams, including foreclosure, loss mitigation, bankruptcy, and REO management specialists, to execute project plans and deliverables effectively.
• Directed activities, monitored details, and set priorities with executive leadership to ensure project implementation and completion while aiming to save the company greater than 500K annually by finding internal.
• Monitored and tracked project milestones, deliverables, and key performance indicators (KPIs), providing regular updates to stakeholders and senior management on project status, risks, and issues.
• Successfully managed and completed multiple mortgage default projects, achieving cost savings of over $500K and improving operational efficiency by 19%.
• Received recognition from senior management for outstanding leadership, project management skills, and contributions to the success of the mortgage default project.

New York, NY, US

• Supervised a team of Mortgage and Home Equity Customer Service representatives, responsible for processing loan payments, managing escrow accounts, and providing world-class service to Mortgage customers. Cultivated a.
• Led teams of 15- 20 Customer service representatives who were responsible for handling incoming phone calls and questions from Mortgage and Home equity loan borrowers.
• Managed Training Bay which would hold up to sixty representatives at a time.
• Developed and implemented team goals, objectives, and performance metrics aligned with departmental and organizational objectives.
• Provided coaching, training, and development opportunities to team members to enhance their skills, knowledge, and performance.
• Monitored team performance, productivity, and quality standards, conducting regular performance reviews, and providing feedback and recognition to team members.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts - Ba, Communication, General