Nicholas Perez Email & Phone Number

Los Angeles Metropolitan Area

Mountain View, California

• Demonstrated excellence across all technical and functional duties as a content analyst at Facebook
• Operational excellence: Mastered complex policy and review software to accurately analyze highly sensitive content, delivering 97% accuracy rate (vs 80% standard) over 8 month period
• Cross functional comms: Engaged directly with FB Program Manager and software engineers due to demonstrated expertise; provided tooling and review feedback to improve quality assurance
• Quality execution: Exceeded all quality and productivity standards, reviewing content with high speed and high accuracy, becoming a top 3 employee (out of team of 15) for the duration of project
• Initiative & performance: Consistent high performance resulted in being sought out by other FB managers for priority overtime opportunities, resulting in 8 additional projects over 12 months

• Exceeded company targets to increase customer base and improve process efficiencies as lending agent]
• Sales growth: Delivered 12% higher agent availability than department average, which equates to 160 more calls per month than the average agent
• Customer experience: Achieved 82% Net Promoter Score, 5% higher than the department average
• Policy compliance: Worked with quality assurance team to learn and follow FDIC guidelines, achieving a perfect employee performance score (0 infractions) for duration of employment
• Tooling & execution: Mastered Zendesk and Jira software, which led to a decrease in Average Handle Time by an average of 30 seconds

560 18th Street

• Owned wide range of recruiting responsibilities and optimized outreach processes as a top sales agent
• Analysis & recruiting: Summarized resumes and proposed 60 candidates per month to companies for potential hiring, which converted to nearly 10 interviews per month
• Process optimization: Implemented Salesforce and LinkedIn Recruiter to create email blasts more efficiently, increasing outreach by ~10%
• Candidate management: Managed the E2E recruiter pipeline, from first outreach through candidate response and closing

San Francisco Bay Area

San Francisco Bay Area

• Grew the company’s revenue base by significantly surpassing membership sales targets
• Sales excellence: Signed up an average of 80 new members per month (vs 25 target), exceeding standard by 300% and generating $2800/month in membership dues
• Customer targeting: Prospected over 20 new clients per day, which equated to 500 new clients added to my pipeline per month

Diploma In Ux Design

Bachelor’S Degree, Business Administration And Management, General, Senior