Perla Lértora Email & Phone Number

Guatemala City, Gt

Guatemala

Guatemala

Perform in-depth troubleshooting and handle the most complex client inquiries Manage and solve assigned cases by providing the best support solution given the client needsInvestigate the root cause of issues by isolating the problem and searching application logsReference technical documentation and aid in building internal knowledge base content where gaps may be present Work closely with business and engineering teams to ensure transparent communication and efficient issue… Show more Perform in-depth troubleshooting and handle the most complex client inquiries Manage and solve assigned cases by providing the best support solution given the client needsInvestigate the root cause of issues by isolating the problem and searching application logsReference technical documentation and aid in building internal knowledge base content where gaps may be present Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution Develop regular reports to understand the health and quality of our platform Show less

Guatemala

Use the Google Admin console to enforce policies for Chrome browser users across managed computers.Enforce policies, install apps and extensions, connect devices to VPN and Wi-Fi networks, and manage other Chrome features via Google Admin console.Set up Google Meet hardware to manage rooms and devices, and assign a calendar to a device

Guatemala

Troubleshoot and provide support and help end users , to test and repair daily used applications, general software issues and used equipment like Chromebooks and Google Meet hardware.Documented all transactions and support interactions in Salesforce for future reference and addition to knowledge base.Keep track and follow up of items through tickets to provide required support in standard SLAs and internal team metrics. Work with support engineers to get users issue resolved in a… Show more Troubleshoot and provide support and help end users , to test and repair daily used applications, general software issues and used equipment like Chromebooks and Google Meet hardware.Documented all transactions and support interactions in Salesforce for future reference and addition to knowledge base.Keep track and follow up of items through tickets to provide required support in standard SLAs and internal team metrics. Work with support engineers to get users issue resolved in a timely mannerCollaborated with other to find the quickest path to solve customers issues and avoid escalations.Create communications and meetings minutes for teams. Show less

Guatemala, Guatemala

Managed escalated cases for Citibank customers. Review bank transactions for customer to find any discrepancies on their back statements Help new team member resolve cases by providing floor support

Guatemala, Guatemala, Guatemala

Customer service for T-mobile