Senior Director Of Customer Support
Current
Feb 2022 - Present
AeroLeads people directory · profile
Perran Facey Email & Phone Number
Senior Director of Customer Support @ MURAL
at
MURAL
1 work email found
@mural.co
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director of Customer Support @ MURAL
Location
Argentina, Argentina, Argentina
Company size
Who is Perran Facey? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Perran Facey is listed as Senior Director of Customer Support @ MURAL at MURAL, a company with 70 employees, based in Argentina, Argentina, Argentina. AeroLeads shows a work email signal at mural.co and a matched LinkedIn profile for Perran Facey.
Perran Facey previously worked as Senior Director of Customer Support at Mural and Director of Customer Support at Mural. Perran Facey holds Mathematics from Queen Mary University Of London.
Company email context
Email format at MURAL
This section adds company-level context without repeating Perran Facey's masked contact details.
*@mural.co
71% confidence
AeroLeads found 1 current-domain work email signal for Perran Facey. Compare company email patterns before reaching out.
Profile bio
About Perran Facey
Ambitious and driven customer service leader, with a passion for troubleshooting and solving problems.Experienced in software development, business continuity and disaster management.
Listed skills include Business Continuity, Team Management, Service Delivery, Troubleshooting, and 34 others.
Current workplace
Perran Facey's current company
Company context helps verify the profile and gives searchers a useful next step.
Mural
11 roles
Perran Facey work experience
A career timeline built from the work history available for this profile.
Director Of Customer Support
Oct 2020 - Jan 2022
Head Of Support
Dec 2019 - Oct 2020
Nov 2018 - Dec 2019
Head Of Csc Steering
Responsible for steering the 2 customer support centres(CSC) for CC Energie through:- Workforce planning- Process optimisation- CSC Agent training- Continuous improvement projects- Knowledge management- Expert support (for complex queries)
Apr 2016 - May 2018
Service Assurance Manager
Responsible for a 2nd-level Customer Service department with 65 staff in-house and 30 near-shore, providing holistic solutions to complex network and billing issues.Main achievements:- Staff satisfaction NPS increased from -20 to +33- Deferred transaction cycle time decreased from several days to under 4 hours- Per-case category SLA implemented, with 75%.
Jun 2013 - Jan 2016
Team Leader, Residential Technical Support & Mobile Number Portability
Jun 2012 - May 2013
Team Leader, Residential Technical Support
Dec 2011 - Jun 2012
Customer Services Manager
Oct 2009 - Nov 2011
Customer Services Advisor
Dec 2007 - Oct 2009
Pda Support Coordinator
Alexis Medical
May 2004 - Oct 2007
Team & coworkers
Colleagues at MURAL
Other employees you can reach at mural.co. View company contacts for 70 employees →
MF
Margarida Ferreti
Colleague at Mural
São José Do Rio Preto, São Paulo, Brazil, Brazil
View →
LS
Leigh-Margaret Stull
Colleague at Mural
Louisville Metropolitan Area, United States, United States
View →
ND
Nicki Disz
Colleague at Mural
Phoenix, Arizona, United States, United States
View →
JG
Justin Gardner
Colleague at Mural
South Park Township, Pennsylvania, United States, United States
View →
AF
Art Faccio
Colleague at Mural
Coventry, Rhode Island, United States, United States
View →
JN
Julie Newhouse
Colleague at Mural
San Francisco, California, United States, United States
View →
SK
Scott Klein
Colleague at Mural
Salt Lake City, Utah, United States, United States
View →
GB
Ghanshyam Bunkar
Colleague at Mural
Jaipur, Rajasthan, India, India
View →
JJ
Joshua Jeppson
Colleague at Mural
Salt Lake City, Utah, United States, United States
View →
RL
Ryan Linden
Colleague at Mural
New York, New York, United States, United States
View →
Margarida Ferreti
Colleague at Mural
São José Do Rio Preto, São Paulo, Brazil, Brazil
View →
LS
Leigh-Margaret Stull
Colleague at Mural
Louisville Metropolitan Area, United States, United States
View →
ND
Nicki Disz
Colleague at Mural
Phoenix, Arizona, United States, United States
View →
JG
Justin Gardner
Colleague at Mural
South Park Township, Pennsylvania, United States, United States
View →
AF
Art Faccio
Colleague at Mural
Coventry, Rhode Island, United States, United States
View →
JN
Julie Newhouse
Colleague at Mural
San Francisco, California, United States, United States
View →
SK
Scott Klein
Colleague at Mural
Salt Lake City, Utah, United States, United States
View →
GB
Ghanshyam Bunkar
Colleague at Mural
Jaipur, Rajasthan, India, India
View →
JJ
Joshua Jeppson
Colleague at Mural
Salt Lake City, Utah, United States, United States
View →
RL
Ryan Linden
Colleague at Mural
New York, New York, United States, United States
View →
1 education record
Perran Facey education
-
Queen Mary University Of London
FAQ
Frequently asked questions about Perran Facey
Quick answers generated from the profile data available on this page.
What company does Perran Facey work for?
Perran Facey works for MURAL.
What is Perran Facey's role at MURAL?
Perran Facey is listed as Senior Director of Customer Support @ MURAL at MURAL.
What is Perran Facey's email address?
AeroLeads has found 1 work email signal at @mural.co for Perran Facey at MURAL.
Where is Perran Facey based?
Perran Facey is based in Argentina, Argentina, Argentina while working with MURAL.
What companies has Perran Facey worked for?
Perran Facey has worked for Mural, Insel Gruppe, Cc Energie Sa, Salt Mobile, and Icm Continuity Consulting Ltd.
Who are Perran Facey's colleagues at MURAL?
Perran Facey's colleagues at MURAL include Margarida Ferreti, Leigh-Margaret Stull, Nicki Disz, Justin Gardner, and Art Faccio.
How can I contact Perran Facey?
You can use AeroLeads to view verified contact signals for Perran Facey at MURAL, including work email, phone, and LinkedIn data when available.
What schools did Perran Facey attend?
Perran Facey holds Mathematics from Queen Mary University Of London.
What skills is Perran Facey known for?
Perran Facey is listed with skills including Business Continuity, Team Management, Service Delivery, Troubleshooting, Incident Management, Technical Support, Customer Service, and Leadership.
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