Christa Perry Email & Phone Number

O'Fallon, Mo

Highly skilled Claims Adjuster adept in analyzing first reports and initiating claim investigations promptly. Proficient in evaluating contracted language, identifying coverage issues, and pursuing recovery to reduce claim costs. Committed to adhering to all statutory and regulatory fair claims practices to ensure compliance with industry regulations. Skilled in evaluating claim facts, negotiating claim settlements, and developing strong business relationships with internal and external customers to promote customer satisfaction. Experienced in contributing to the development and delivery of the team's goals, objectives, and results through effective collaboration with team members.

Fenton, Missouri, United States

• Interacted with drivers and agents professionally by phone, email, and in-person to assist with a variety of business needs• Managed a high-volume rental program with approximately $13M in yearly sales• Collaborated with rental partners and management to implement several key changes to ensure future growth, continued safety, efficient workflow processes, and timely refunds• Managed weekly damage spreadsheet including securing and analyzing documentation to guaranteeaccuracy, notifying agents, managing disputes and inquiries about damages, handling insurance claims,and ensuring correct billing• Developed revisions for systems and procedures by evaluating operational practices and identifyingimprovement opportunities• Entered and maintains departmental records in the company database• Fostered relationships with vendors to promote positive working relationships• Updated operational methods to oversee accounting procedures, track information, and compile data toimprove efficiency• Orchestrated projects within strict timeframes by solving complex problems and working closely with senior leaders and external business colleagues• Tracked project and team member performance closely to quickly intervene in mistakes or delays

• Established an atmosphere of teamwork by contributing to opportunities to improve employee and patient satisfaction, including self-development, continuing education (personal and technical), and achievingdepartment objectives• Maintained accountability for maximizing revenue capture and growth while optimizing cost savings• Assured accuracy for all business office functions related to demographics, insurance verification, financial counseling, and account collections for all patients• Demonstrated effective communication and interpersonal skills both written and oral• Provided support and served as a liaison between patients, physicians, and all other participants of thehealth care team.• Trained new staff on patient care procedures, phone etiquette, and other office duties• Greeted and assisted 30+ patients a day with check-in procedures• Followed document protocols to safeguard the confidentiality of patient records• Helped address client complaints through timely corrective actions and appropriate referrals