4th Generation Farm and Ranch located in the SW corner of Colorado. We Raise Grass-Fed Beef and Pastured Pork. We grow fields of Lavender, Raspberries and Strawberries for wholesale and retail distribution.

• Provide technical assistance and support for issues related to computer systems, company network, software, and hardware.• Respond to advanced queries either in person or over the phone.• Walk customers through the problem-solving process.• Advanced Installation, modification, and repair of computer hardware and software.• Create and manage new user accounts among several systems.• Maintain timely and accurate help desk request records using ticketing system.• Run diagnostic programs to resolve problems.• Install computer and network peripherals for users.• Follow up with customers to ensure issue has been resolved.• Monitor licensing utilization and hardware inventory.• Test pending software updates.• Perform other duties as assigned.• Working knowledge of Microsoft Windows Operating Systems up to and including Server 2012 R2 • Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and Systems Management tools.• Configured and troubleshoot desktops, laptops, and other office peripherals.• Working knowledge of Microsoft Windows 10, Windows and Apple OS.• Image and desktop management including application deployment.• Provisioned and set up new phones/systems.• Troubleshoot smartphones (Android, iOS).• Experience with client-server applications, Citrix, VPN, SCCM.• Experience utilizing a help desk ticketing system to record and track reported incidents.• Expert level technical break/fix skills with all versions of Microsoft Operating Systems: Microsoft Windows 7 & 10, MS office products, and other MS productivity tools.• Highly skilled in Anti-virus software, PC imaging, computer security methodology.

Head Geek - OwnerIt’s The Geeks, LLC 2009 - CurrentProvided IT support for 100 clients in CO, including school districts, libraries, and businesses in many industries, including accounting, cannabis, grocery, oil & gas, and travel & tourism. Worked with many managers that had limited IT knowledge, retained 98% of the clients, and consistently earned a profit.• Built lasting relationships with clients by visiting them regularly, ensuring that their IT infrastructures operated smoothly, asking them about their IT needs, and updating hardware and software.• Installed, configured, and maintained networking equipment, servers, desktops, laptops, firewalls, switches, routers, Wi-Fi equipment, and peripherals. • Provided many clients with their first comprehensive IT security gameplans, implemented solutions, and managed data backup systems. Ensured cannabis companies’ compliance with state guidelines. • Set up many organizations’ first wireless access capabilities, and sold them access points. • Troubleshot, diagnosed, and resolved Windows, Firewall, IP, DNS 7, DHCP, and networking issues.• Managed a 5-person retail shop for computer repair. • Helped many companies migrate to the cloud.• Helped roll out software, including billing, accounting, new OSs, backup solutions, MS applications, and Adobe applications. • Managed the hosting for >30 company websites, and ensured that the servers always ran optimally.• Developed user guides for new software, features, and functionalities.

The Cortez Area Chamber of Commerce is a membership-driven organization focused on increasing and sustaining economic vitality in the Cortez Area. It's mission is to foster business prosperity for community success.

Is Now or Has Served on these Committees, in various capacities:Southwest Colorado Council of Governments; Technology Committee; Public Works Committee; Planning & Zoning Committee; andBudget Committee.

Is Now or Has Served on these Committees, in various capacities:Southwest Colorado Council of Governments; Technology Committee; Public Works Committee; Planning & Zoning Committee; andBudget Committee.

•Provide client support and technical issue resolution to Utility companies, Municipalities and private corporations using BillMaster billing software• Provide onsite training and phone training to Data West clients running BillMaster Guides and directs internet marketing activities, including website development and search engine optimization.• Manage Data West’s social media strategy; Tracks, monitors, responds, and engages in social networking communications. • Creates and manages important marketing assets such as lead generation activities, product datasheets, customer testimonials, new releases and whitepapers.

Played leading part in boosting revenue 5x at company (which produced and manufactured >30 gourmet products) by managing marketing, customer support, and IT efforts. • Created wholesale distribution channels. • Landed grocery stores as clients.• Ensured that all information that the company exchanged with clients was timely and secure.

Played key part in transforming the company from a dial-up provider to Wi-Fi services by negotiating Wi-Fi contracts with large customers (including airports and hotels) and working as the product manager for the solutions. • Analyzed user requirements for bandwidth and apps. • Led the company’s expansion into international markets by landing hotels in Korea and Japan and getting them up and running. • Developed strategic partnerships with manufacturers of access control devices and WLAN gear.

• Built the company’s sales infrastructure, and established new distribution channels with key partners.• Installed products for clients in the U.S. and Europe, including the New York State Supreme Court and Rikers Island Penitentiary.• Worked closely with manufacturing at the HQ in Dresden Germany.

Provided installation, configuration and training and support for one of the first Point to Point 900MHz wireless bridges on the market at the time.