Peter Andersen Email & Phone Number

• Served as first point of contact for thousands of external clients through effective communication by determining their requirements, setting clear time bound expectations on processes, following up with their concerns.
• Demonstrated excellent critical thinking and problem solving skills daily by posing questions, researching answers and analyzing issues from multiple perspectives before determining custom-tailored solutions.
• Designed feasible action plans and executed those plans with the flexible to make on going changes as necessary while providing ongoing client support
• Effectively handled multiple tasks and roles in an ever-changing and fast-paced team-oriented environment daily
• Exhibited strong interpersonal skills with nationwide internal networks to collaborate and utilize a variety of resources for leveraging problem resolutions
• Maintained extensive oral and written documentation on each case from start to finish on its process and progress

• Supervised a team of three to six sales and service representatives while responsible for hiring new employees, measuring and reporting on their progress weekly, and evaluating their performance yearly
• Created hundreds of procedural programs to streamline branch operations and mitigate operational risk. Supplemented these programs with manuals and on-the-job trainings
• Utilized a variety of products daily to meet identified short and long-term client needsKey Accomplishments:
• Provided daily strategic leadership to branch human resources
• Met and exceeded branch goals on a quarterly basis
• Completed continuing education requirements monthly

• Utilized a variety of products daily to meet identified short and long-term client needsKey Accomplishments:
• Achieved branch goals on a quarterly basis
• Completed continuing education requirements monthly

Master’S Degree, Information Technology, Cumulative Gpa 4.0

Full Stack Web Developer Certification, Computer Software Engineering

Bachelor Of Arts (Ba), Social Work & Counseling, Cumulative Gpa 3.76