Peter Andersen Email & Phone Number

• Served as first point of contact for thousands of external clients through effective communication by determining their requirements, setting clear time bound expectations on processes, following up with their concerns on progress, and meeting their expectations both daily• Demonstrated excellent critical thinking and problem solving skills daily by posing questions, researching answers and analyzing issues from multiple perspectives before determining custom-tailored solutions. • Designed feasible action plans and executed those plans with the flexible to make on going changes as necessary while providing ongoing client support • Effectively handled multiple tasks and roles in an ever-changing and fast-paced team-oriented environment daily• Exhibited strong interpersonal skills with nationwide internal networks to collaborate and utilize a variety of resources for leveraging problem resolutions• Maintained extensive oral and written documentation on each case from start to finish on its process and progress• Maintained a solid understanding of the business and acted per its strategic mission and values Key Accomplishments:• Awarded quarterly for successfully meeting and exceeding monthly goals and providing outstanding client service• Completed continuing education requirements yearly

• Supervised a team of three to six sales and service representatives while responsible for hiring new employees, measuring and reporting on their progress weekly, and evaluating their performance yearly• Created hundreds of procedural programs to streamline branch operations and mitigate operational risk. Supplemented these programs with manuals and on-the-job trainings• Utilized a variety of products daily to meet identified short and long-term client needsKey Accomplishments:• Provided daily strategic leadership to branch human resources• Met and exceeded branch goals on a quarterly basis• Completed continuing education requirements monthly

• Utilized a variety of products daily to meet identified short and long-term client needsKey Accomplishments:• Achieved branch goals on a quarterly basis• Completed continuing education requirements monthly

Master’S Degree, Information Technology, Cumulative Gpa 4.0

Full Stack Web Developer Certification, Computer Software Engineering

Bachelor Of Arts (Ba), Social Work & Counseling, Cumulative Gpa 3.76