Peter Bartlett Email & Phone Number

North Ryde, New South Wales, Australia

Australian Technology Park, Eveleigh 2015

1. Regional escalation point for large Australian business, being the final escalation point prior to manufacturer escalation.2. Ability to solve complex technical problems using advanced technical, analytical and problem solving skills.3. Leader and centre of competence to provide technical support of assigned product portfolio to FXAP OpCos & FXGS.4. Mentor, coach and develop skills and capabilities of FXGS and OPCO Analysts, Solution Architects and Technical Community5. Pre-launch support materials and information is provided including input product requirements, launch information & service manuals, product training, and other pre-launch support materials.6. Responsibility for maintaining active involvement in the life cycle management of the product from Product launch to “End Of Life” by maintaining knowledge of own product portfolio.7. Support to the FXAP Marketing for regional launched products.8. Communicate complex technical issues to wide audience through various communication channels9. Excellent organisational skills, be self-motivated and maintain and develop knowledge and skills.

Mascot

• Leader and centre of competence to provide technical support of assigned product portfolio to Fuji Xerox Australia.• Ability to solve complex technical problems such as network scanning errors using advanced technical, analytical and problems solving skills.• Mentor, coach and develop skills and capabilities of senior field support staff, solution architects and sales and marketing.• Train the trainer, delivering technical content to the national education services team• Provide pre-sales engagement including demonstrations, lab testing, solution architecture, training and support.• Spare part performance and reliability including usage trends and forecasting.• Design, implement new and improved systems and processes.• Innovation and continuously improve the e-support capability (Remote support).• Pre-launch support materials including product specifications, launch information and service manuals, product training, and other pre-launch support collaterals.• Responsibility for maintaining active involvement in the lifecycle management of the product, from product launch to “end of life” by maintaining knowledge of product portfolio.• Support to the Fuji Xerox Australia sales and marketing teams for launched products.• Communicate complex technical issues to wide audience through various communication channels.• Create performance measures and KPI’s for national technical product management team.