Delivery Lead for significant investment in Heathrow’s Data and Azure platforms. The role includes leading a cross functional team from IT and many Heathrow departments to deliver a complex set of changes in a tight timeframe. Managing relationship with key Business Stakeholders including the Heathrow Leadership teams, external and internal suppliers. Currently we are delivering a new Heathrow data platform utilising Microsoft technologies including a data lake and enterprise data warehouse to enable reporting, advanced data analytics and data science.

Senior Project Lead within the Heathrow IT Programme Delivery team with responsibility for delivering a number of key digital projects within the Commercial area. The role involves leading complex cross-functional projects, managing a multi-million pound budget, working with a complex stakeholder network, as well as managing a number of external delivery partners to deliver the business benefits.

Programme Manager within the IAG Cargo eBusiness team with responsibility for delivering the first major Change Programme as part of the merger of the BA World Cargo and Iberia Cargo businesses.The Programme is focussed on the delivery of merger synergy benefits through the alignment of the Commercial IT platform, business processes and organisation.Leading a cross functional team from IAG, BA and Iberia along with IT partners to deliver a highly complex set of changes within a tight timeframe. This change will deliver a platform that will enable IAG Cargo to grow it's revenues and provide customers with access to an extensive Cargo network across the globe.

Portfolio Manager within the Customer Programmes team with responsibility for delivering the IFCE and Customer Standards Change Portfolios. This role has included the delivery of two strategic programmes – Crew Engagement which is currently delivering iPads to the entire BA Incharge Crew community and Mixed Fleet Programme, which successfully launched in November 2010. As APM for the Mixed Fleet programme the role required management of a complex cross-functional programme was delivered on-time, to budget and is already exceeding the forecast benefits.In addition, the role has required close working with the Head of IFCE to support changes that have significant Industrial Relations implications. A number of major cost savings initiatives have been successfully delivered, including Mixed Fleet and crew complement changes which had produced savings of £127M up to March 2011.

Senior IT Delivery responsibility for significant areas of BA’s Delivery portfolio. Managing delivery teams from 50-200 people through a team of senior portfolio managers. The role included Programme Management responsibility for the Im T5 Launch Readiness programme. The role also included support for business proving trials and all the migration activities.Additional change programme responsibilities have included process ownership (build process) and leading the introduction of a new multi-skilled role developer role into Im.

Senior Account Management responsibility for key areas of BA’s commercial organisation, building effective relationships with the senior management team in the line areas.With responsibility for all aspects of the IT service to these business areas, including the construction and submission of departmental IT business plans and translating these plans into a portfolio of IT projects for delivery.

Various Roles from Team Leader to Account ManagerApril 2003 – Dec 2004 Employee Self Service (ESS) ManagerAccount Management responsibility for business areas covering over half of BA’s workforce, working with senior management concentrating on development and delivery of ESS exploitation plans. A varied role, presenting to the departmental leadership teams, managing the implementation of local and corporate ESS projects, as well as facilitating roadshows in the terminals ensuring staff have the access to the ESS portal.Oct 2002 – March 2003 Delivery Project Manager – Marketing / Customer Enabled BAResponsible for shaping and managing the set-up of the ceBA Infrastructure. Working with the Programme Manager to scope, define, plan and implement the technical foundation for the ceBA Programme. Sept 2001 - Oct 2002 Application Support Manager - Marketing SystemsLed the 50 strong Im Marketing support team providing 24 x 7 support for all BA’s marketing systems, including OCD, Krakatoa, Caress and CTD. Drove through a number of significant changes including large cost reductions by reducing the team size and moving on-shore global staff to India and renegotiating support contracts.March 2000 - Sept 2001 Application Support Manager - Customer Service and Airport SystemsManaged the Customer Services / Airport Systems team providing 24x7 support for a number of airport and operational systems, including self-service kiosks, PRS and ISIS. During this period there were a number of project activities, including the specification and delivery of the latest IBM kiosks and the re-negotiation of support contracts with external partners (e.g. SITA / SCC).Feb 1998 - Feb 2000 Development & Support ManagerA number of roles including Im Systems manager.March 1996 - Feb 1998 Im Team Leader, Finance Systems

A number of IT roles from trainee computer operator to IT Systems Support supervisor.