Maintain constant communication with executive leadership, staff, and vendors to ensure proper operations of the organization. Develop, implement, and maintain quality assurance protocols. Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity. Actively pursue strategic and operational objectives. Track staffing requirements, hiring new employees as needed. Oversee accounts payable and accounts receivable departments. Work closely with legal and safety departments to make sure activities remain compliant. Oversee materials and inventory management.PIV Card holder

I coach, train, and develop a team of 6 Service Sales Representatives, and Manage over 300 customers. We are on pace to do over a million dollars in revenue this fiscal year, which is double that of last years results. Our Cintas Ultraclean department strives to exceed our customers expectations through providing deep clean services, disinfection/sanitization spray services, and management of vital facility products, thus allowing our customers to remain open and productive during the COVID-19 pandemic.

I work directly with a team of Service Sales Representatives (Route Drivers), both on route and in-house, who provide customer service, sales, and the pick-up and delivery of uniforms, floor mats, dust mops, and restroom sanitation supplies to businesses.Supervisory responsibilities include hiring, training, developing, and evaluating Service Sales Representatives. I drive engagement to our Principal objective, Safety Vision, Corporate Culture, KPI improvement, and employee development.Training duties include administering Safety Training and best practices, safety investigations, administering Ishikawa meetings, Safety audit compliance. Business Training duties include contract negotiation, overturning objections, revenue improvement, KPI improvement, customer service best practices, and route efficiency, As the Fleet Manager I was responsible for growing and maintaining a safe, audit compliant, DOT compliant, efficient, and cost effective fleet of 40 vehicles. Achieved a 94% corporate fleet audit score.

I am responsible for reviewing the paperwork and account information of each Service Sales Representative as he returns from route each day to ensure accuracy and consistent customer relations. More specifically, I manage inventory levels, control material cost, verify billing and collection on route, and achieve location and regional goals in the areas mentioned. Other responsibilities include supporting the service department by handling specific customer requests, working closely with management during the hiring of perspective Service Sales Representatives, and working with competitive urgency to fulfill our principal objective.

Using the SAP accounts payable software I process payments to vendors and ensure they are properly coded and charge expenses to the proper accounts and cost centers; issue Credits and Debits to existing customers; issue check refunds to customers and vendors. I processed customer maintenance, and inquires using the AS400 system. Provided office support and administrative help.

Provided route service through pick-up and delivery of uniforms and facility services products. I am alsoresponsible for customer satisfaction, by responding to customer inquiries and requests with proactive problem solving.

Retail sales position in which I give customers the best shopping experience possible by listening to customer needs, qualifying them, suggesting multiple options, demonstrate those options for them, suggest essential add on items, and finally close the sale. In addition to the customer experience I am solely responsible for the maintenance of the departments by delegating tasks to my co-workers, and being the example. In addition I am also cash register trained and frequently back up the cashiers.