Peter Campagna Email & Phone Number

Green Bay, Wisconsin, United States

I supervise the internal IT service desk for Nature's Way, with a focus on continual improvement and customer service excellence.

Remote

United States

Milwaukee, WI

I worked to develop and maintain relationships with vcpi's clients. I helped facilitate professional services for my clients, and worked with them to identify and eliminate pain points in their operations.

Milwaukee, Wisconsin

Milwaukee, WI

Service Desk as a Service Technical Analyst

Sussex, WI

I work as an intern for the Quad/Graphics central IT Helpdesk, located in the corporate headquarter. I answer phone calls and e-mails sent by Quad/Graphics employees and customers, and provide quick and effective solutions for any IT difficulties they encounter.

Greater Milwaukee Area

I manage a team of 33 total direct reports with the title of “Help Desk Consultant,” ensure staffing for our call center and three computer labs, perform in-depth research and provide solutions for consultants with complex incidents, and provide discipline and feedback for underachieving consultants. I also review and approve incidents for escalation to.

Greater Milwaukee Area

I help clients in person, over the phone, and through e-mail to solve technological problems they are experiencing. This includes helping clients regain control of compromised e-mail accounts, setting up printers and monitors, installing software, and other similar issues.

Germantown, WI

Maintained the highest average warranty sales rate among co-workers at 20%, and established myself as a Top 3 in-store salesman for all charity-drive items. I grew to be the primary training instructor for the returns counter, and progressed to expanded duties in half of the standard time frame. I was also responsible for training new cashiers and returns.