Peter Dowling Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Representing the voice of the customer, drove cross company teams to ensure the customer experience and effort is understood, mitigated and managed when launching initiatives or responding to incidents.Utilised customer and complaint management insights to highlight opportunities for the improvement of the customer experience.

Lead an integrated response program to achieve the critical customer service objectives and personal priorities for the CEO, David Thodey during his tenure.Provided expert advice and trusted counsel to the CEO on a broad range of customer issues.Developed and managed a specialist team to manage customer service related matters raised directly to the Office.

Melbourne, Australia

Developed and implemented a network plan across Melbourne to grow revenue, utilising network and technical knowledge for investment.Represented Telstra, articulating its broadband strategy across community meetings, chambers of commerce, local, state and federal government, local representative organisations and local media.Managed Telstra’s retail.

Accountability for the full range of complex activities associated with HFC works, including management of the supporting workforce engaged in the installation and construction of the HFC Cable Network, and HFC Broadband products and services.Increased financial returns of the HFC asset through implementing effective network and infrastructure solutions.

Melbourne, Australia

Management of all activities to facilitate the extension of the Broadband Cable Network into existing Multi Dwelling Units throughout Melbourne. Accountability for the delivery and achievement of set business objectives, including operational and financial performance.

Glen Iris

With the introduction of Cable TV into Australia, lead field workforce teams engaged in the installation and repair of Foxtel and BigPond services as part of the initial management team.

Melbourne, Australia

Melbourne, Australia